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NHS Staffordshire and Stoke-on-Trent Integrated Care Board
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Patient Pathway Coordinator – Cancer and Complex Pathways
Closed for applications on: 15-Oct-2024 00:01
Vacancy status: Closed
Closed for applications on: 15-Oct-2024 00:01
Key details
Location
- Site
- Smithfield Building
- Town
- Hanley
- Postcode
- ST1 3DR
- Major / Minor Region
- Staffordshire
Contract type & working pattern
- Contract
- Fixed term: 12 months (secondments permitted if agreeable with current line manager)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £26,530 - £29,114 pa
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Patient Pathway Coordinator- Cancer and Complex Pathways
Job overview
We are seeking a caring, driven and forward-thinking Patient Pathway Coordinator (PPC) who is committed to providing first class patient care in the Staffordshire and Stoke-on-Trent ICB Elective Referral Coordination Centre.
The PPC postholder will be office‑based and responsible for processing urgent cancer referrals from GP practices (currently for North and Central Staffordshire with the potential to expand to the whole county).
This service ensures that all cancer referrals meet NICE guidance and contains all the necessary clinical information to allow UHNM NHS Trust cancer specialists to triage the referral as quickly as possible.
The role is complex and requires attention to detail, accuracy in reviewing and inputting of information and a significant level of concentration to ensure the referral process is completed efficiently.
This role supports the urgent cancer pathway for NICE and Faster Diagnostic Standards (FDS). Due to the nature of the referrals the PPC will be expected to have conversations which require compassion, discretion and confidentially.
The post holder will work under the leadership of the ICB Planned Care, Cancer and Diagnostics portfolio structure.
This role is an office-based role within the ICB (home working is not possible in the role but flexible working hours may be considered)
Location Elective Referral Coordination Centre in Smithfield 1, Hanley Stoke-on-Trent.
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This service ensures that all cancer referrals meet NICE guidance standards and contain all the required information necessary for patient triage before the PPC progresses the referral along the cancer pathway.
The PPC review and checking process includes essential patient blood tests. Ensuring specific bloods have been ordered by GPs and that the results of these tests are available and valid, i.e., within specified time limits. PPCs will therefore liaise with Primary Care colleagues and hospital clinicians in Haematology and Biochemistry Laboratories.
Referral documentation, including the referral form, is thoroughly reviewed by the PPC. They will ensure that all mandatory fields are complete, if anything is missing, they will contact the referring practice to obtain the necessary information.
PPCs ensure that urgent cancer referrals conform to the requirements of the cancer pathway and make decisions concerning what appropriate action needs to be taken. They progress referrals through NHS e-Referral Service (e-RS) a national booking system and assess blood test results on NHS ICE system.
This role supports the urgent cancer pathway for NICE and Faster Diagnostic Standards (FDS). Due to the nature of the referrals the PCC will manage, they will be expected to have conversations which require compassion, discretion and confidentially.
Working for our organisation
· The Staffordshire and Stoke-on-Trent NHS Integrated Care Board (ICB) is responsible for planning functions; managing the NHS budget and arranging the provision of health services in the geographical area.
Location Smithfield 1, Hanley, Stoke-on-Trent
Travel on occasions to a Hub location with at least 1 days notice
New starters are expected to collect IT equipment, from offices in Stoke-on-Trent, and if based at home are required to have appropriate desk/chair/ relevant equipment in compliance with DSE regulations
Posts at Band 8c and above, will take part in the On-call rota, flexible over 7 days, supporting the System Control Centre, with full training provided.
Unconscious Bias/Invisible Disability Training and Equality Induction are mandatory.
Interviews may take place via MS Teams or in person
We promote a compassionate and inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The ICB embrace the principles of Equality, Diversity and Inclusion and encourages applications from all individuals regardless of their age, disability, gender re-assignment, marital or civil partnership, pregnancy or maternity, race, religion and belief, sex or sexual orientation. It’s important that our workforce reflects the diversity of communities as much as possible.
Detailed job description and main responsibilities
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Guides patients through the healthcare system, ensuring seamless transitions of urgent cancer referrals from GP practices through to Secondary Care Cancer teams for triage
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Responsible for reviewing and managing urgent patient cancer referrals, monitoring and facilitating patient’s progress (tracking) on the cancer pathway, following the centre’s escalation protocols and to highlight, prevent and resolve delays.
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To monitor and manage checks ensuring these are carried out on all referrals to ensure compliance with NICE guidelines and supports Faster Diagnostic Standards (FDS) whilst adhering to the centre’s service protocols
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To perform checks on documents and tests to ensure they conform to valid date time limits
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To ensure that all data is accurately processed and entered on the appropriate database ensuring patient confidentiality and adherence to The General Data Protection Regulation (GDPR) 2018
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To create databases to collect and monitor information to support the provision of statistical data as required and the ability to extract, manipulate, analyse complex data sets and communicate them in an easy-to-understand manner.
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To analyse referrals, including identifying trends in referral numbers, which can then be analysed to audit the quality of referral from practices and to support the ICB in identification of areas for improvement.
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To work collaboratively with medical secretaries, GPs, Primary and Secondary Care and ICB colleagues to ensure appropriate management of patient information and coordination of the patient pathway
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To review urgent emails received into the centre, from Primary Care practices, Secondary Care Trusts, using own judgement to prioritise accordingly and to troubleshoot and resolve issues and concerns raised in a timely way
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To communicate and exchange complex confidential, contentious, or sensitive patient information on a regular basis with key partners verbally or by email and relaying these with emotional intelligence
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This is a unique administration role that requires proficient IT skills, attention to detail, initiative, problem solving and excellent communication skills
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Responsible for accessing several information systems in unison which include e-RS and ICE, Excel and Email to access and retrieving essential information relevant to each referral
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Interpret and process high volumes of data where attention to detail and accuracy is essential
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To produce data reports for ICB leads and undertake audits
Please refer to the attached Job Description & Person Specification for further details.
Person specification
Qualifications
Essential criteria
- Knowledge and skills to diploma level, or equivalent experience in a health care or an administrative environment. With knowledge and skills commensurate to the role by qualification or through experience.
Desirable criteria
- Extensive specific administrative medical specialty knowledge gained by education or relevant experience.
Physical Skills
Essential criteria
- Able to sit for long periods of time.
- Able to concentrate and focus on detail for long periods of time whilst also being able to quickly assess important information and make appropriate decisions concerning patient information.
Experience
Essential criteria
- Experience of working in a professional environment in an administrative role that requires accurate data input, preferably within a healthcare or medical setting with a knowledge of ERS and ICE systems and proficient with Excel.
- Extensive specific administrative medical specialty knowledge gained by education or relevant health setting experience.
Desirable criteria
- Previous experience of following complex pathways and procedures.
- Experience or knowledge of cancer.
Skills, Knowledge & Competencies
Essential criteria
- This is a unique administration role that requires flexibility, attention to detail, initiative, and excellent IT and communication skills.
- Ability to deal with sensitive situations and information and take appropriate decisions, with knowledge and make appropriate decisions.
- Proficient with Microsoft Office suite with comprehensive experience in using Excel (filters, sorting and pivot tables) and able to analyse referral data and use of Word.
- Experience of working in similar role with a proven track record of problem solving.
- Experience of planning and organising own work effectively and ability to work under own initiative to achieve own and teams’ objectives and deadlines.
- Previous experience of complying with patient confidentiality and Data Protection requirements.
- Previous experience of patient administration systems and/or appointment booking systems.
Personal Qualities
Essential criteria
- Able to communicate effectively to ensure high standards of care, treatment, service and support, whether face to face or on the phone, with a diverse range of people in a range of scenarios.
- Good listening skills with an ability to maintain focus during busy periods.
- Treat patients, visitors, colleagues with respect, can understand an individual’s communication, physical & emotional needs and recognising their needs and preferences, supporting and promoting equality and diversity.
- Proven record of good timekeeping and attendance and can demonstrate passion for excellence and takes a pride in their work.
- Willing and able to take personal responsibility, whilst also seeking opportunity to improve the service.
- Good organisational skills and ability to multitask and good time management skills.
- Ability to deal with stressful situations and sensitive issues.
Further details / informal visits contact
- Name
- Jodie Furby
- Job title
- Cancer Service Improvement Manager
- Email address
- [email protected]
- Telephone number
- 07484 081665
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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