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South London and Maudsley NHS Foundation Trust

About

South London and Maudsley NHS Foundation Trust’s work is based around 5 core commitments. We are looking for colleagues who share our passion for providing high quality and personalised support to our patients and service users.

Our commitments are:

To be caring, kind and polite
To be prompt and value your time
To take time and listen to you
To be honest and direct with you
To do what I say I'm going to do

As a Trust we are happy to talk flexible working.

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.

SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.

Our aim is to be a leader in improving health and wellbeing - locally, nationally and globally.

Contact

Address: South London and Maudsley NHS Foundation Trust; Jeanette Wallace House; 6th Floor; 1 Edridge Road; Croydon; London; CR0 1FE

Find out more

Jobs Website

Open

Ref: 334-NCL-6693544-TA Vacancy ID: 6693544

Digital Clinical Systems Coach

Accepting applications until: 11-Nov-2024 23:59

Vacancy status: Open

Accepting applications until: 11-Nov-2024 23:59

Location

Gwefan: Bethlem
Tref: Beckenham
Cod post: BR3 3BX
Major / Minor Region: London

Contract type & working pattern

Contract: 18 months (Fixed term: 18 months)
Oriau: Full time - 37.5 hours per week

Salary

Cyflog: £51,883 - £58,544 per annum inclusive of HCAS
Cyfnod cyflog: Yearly
Gradd: (NHS AfC: Band 7)

Specialty

Prif leoliad: Digital Coach

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Job Purpose:

To support the implementation of a Trust wide Clinical Systems across both Inpatient and Community Services. As a member of the Clinical Systems Team of the Digital Services Division you will be responsible for the delivery of clinical coaching services and materials to staff across the Trust. These are key transformation programmes which will underpin clinical practice and delivery of quality care for all our patients and service users. You will need to be a proactive worker with excellent communication skills to work with all clinicians across different care pathways, to deliver coaching and support the implementation and roll out of clinical applications. A passion for every customer getting an excellent service must be a key driver.

Clinical Systems Teams fall within the Digital Services umbrella, empowering technology and process to ensure the customers have the best possible result. You will be responsible for providing, updating, and maintaining all the coaching materials required to ensure Staff are aware of the capabilities of the solutions.

Being a senior technology professional, you will be a member of the various system Project Teams to successfully deliver the solutions to the Trust clinicians. Offering a “can do”, proactive approach to coaching and ultimately delivering service needs.

Personal Specification:

Each requirement will either be identified through the candidate’s application form (A) or interview (I). Candidates should not be hired unless they have ALL essential requirements. Areas that can be developed through L&D can be deemed desirable.

Qualifications

Essential Requirements

Proven experience of delivering coaching for Clinical Applications

Desirable Requirements

Educated to Degree level or equivalent experience

Customer Service Qualification

ITIL Foundation Version 3 or equivalent

Experience/Knowledge

Essential Requirements

Good working knowledge of Microsoft Office applications and productivity suites

Excellent Customer Service Skill

Advise and assist in the establishment and management of effective communication on all aspects of client support between other ICT functions and the wider business

Negotiate with all customers, including clinicians and managers.

Handle complex and multi-stranded communications

Extensive highly developed specialist knowledge, skills, experience & expertise in Digital Service management including that of staff

Experience of Project management and leading projects to successful completion

Understand the importance of Digital Service good practices around service delivery and security

Customer focused with good verbal communication skills

Good time management

Ability to work on own initiative and as part of a team to SLA deadlines

Ability to plan, agree, schedule, document and implement changes using a structured change control process

Ability to follow instructions and work unsupervised

Logical, methodical, pro-active and enthusiastic in working practices

The ability to translate technical Jargon information for customers to understand

The ability to work on occasion longer hours to get the job completed for deadlines

Desirable Requirements

Ensuring appropriate effective communication on service issues to a wide range of audience, both internally and externally at all levels within the Trust and the any partner or supplier.

Ability to create networks with peers and mangers across the trust.

Excellent standard of written English

the ability to gather and interpret data

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’

Person specification

Qualifications

Meini prawf hanfodol

Proven experience of delivering coaching for Clinical Applications

Meini prawf dymunol

Educated to Degree level or equivalent experience
Customer Service Qualification
ITIL Foundation Version 3 or equivalent

Experience, Knowledge and Skills

Meini prawf hanfodol

Good working knowledge of Microsoft Office applications and productivity suites
Excellent Customer Service Skill
Advise and assist in the establishment and management of effective communication on all aspects of client support between other ICT functions and the wider business
Negotiate with all customers, including clinicians and managers.
Handle complex and multi-stranded communications
Extensive highly developed specialist knowledge, skills, experience & expertise in Digital Service management including that of staff
Experience of Project management and leading projects to successful completion
Understand the importance of Digital Service good practices around service delivery and security
Customer focused with good verbal communication skills
Good time management
Ability to work on own initiative and as part of a team to SLA deadlines
Ability to plan, agree, schedule, document and implement changes using a structured change control process
Ability to follow instructions and work unsupervised
Logical, methodical, pro-active and enthusiastic in working practices
The ability to translate technical Jargon information for customers to understand
The ability to work on occasion longer hours to get the job completed for deadlines

Meini prawf dymunol

Ensuring appropriate effective communication on service issues to a wide range of audience, both internally and externally at all levels within the Trust and the any partner or supplier.
Ability to create networks with peers and mangers across the trust.
Excellent standard of written English
The ability to gather and interpret data