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Lancashire Teaching Hospitals NHS Foundation Trust
About
Lancashire Teaching Hospitals NHS Foundation Trust was established on 1 April 2005. The predecessor Trust (Lancashire Teaching Hospitals NHS Trust) had been formed in 2002 following the merger of Chorley and South Ribble NHS Trust and Preston Acute Hospitals NHS Trust.
Aims
- to provide the best healthcare possible within the resources available.
- to respect the views and meet the needs of patients and their carers and treat them as we would wish our family and friends to be treated.
Vision
- to provide a full range of acute services for the people of Chorley, Preston and South Ribble together with a range of specialist acute services for the wider population of Lancashire and South Cumbria.
- to build on the existing high quality healthcare provided by dedicated staff within in a framework of equality and diversity.
- to lead healthcare from two modern, ‘state of the art’ teaching hospitals.
- to continue to develop teaching and research across all services and in particular to expand undergraduate medicine.
- to capitalise on the increasing importance of the area as a focus for economic, social and regional development.
Lancashire Teaching Hospitals NHS Foundation Trust offers a wide range of services to 370,000 local people from Chorley and South Ribble Hospital and Royal Preston Hospital. These services include:
- 24 hour accident and emergency facilities
- Intensive, high dependency and coronary care units
- General medicine, including elderly care
- General surgery and urology
- Child health
- Ear, nose and throat surgery
- Orthopaedics (bone and joint conditions)
- Maternity services
- Gynaecology (women's diseases)
- Anaesthetics
- Oral and maxillo-facial surgery (mouth and jaw conditions)
- Ophthalmology (eye diseases)
- Support services for diagnosis and treatment such as pathology, x-ray, physiotherapy, occupational therapy and specialist nurses
The Trust also serves around 1½ million people in Lancashire and South Cumbria with specialist services:
- Neurosurgery and neurology (brain surgery and nervous system diseases)
- Oncology (radiotherapy and chemotherapy) and complex cancer surgery
- Renal (kidney diseases)
- Plastic Surgery
- Disablement services such as artificial limbs and wheelchairs
For further information about the Trust please refer to the sections at the left hand side of this page under the 'Trust information' tab.
Source - Trust Website
Clerical Officer - Outpatient Appointment Services
Accepting applications until: 01-Dec-2024 23:59
Vacancy status: Open
Accepting applications until: 01-Dec-2024 23:59
Key details
Location
- Site
- Preston Business Centre
- Address
- Sharoe Green Lane
- Town
- Preston
- Postcode
- PR2 8DY
- Major / Minor Region
- Lancashire
Contract type & working pattern
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full Time – 37.5 hours per week – shifts available between 8am – 5pm (7.5 hour shift) and 12pm-8pm)
Salary
- Salary
- £23,615 per annum, pro rata
- Salary period
- Yearly
- Grade
- (Band 2)
Specialty
- Main area
- Administration
- Interview date
- 13/12/2024
Job overview
Would you like to work for an organisation who can offer a range of exciting and challenging opportunities, for people who are passionate about making a difference to the patient experience? If so...look no further!
An opportunity has arisen to be part of the Contact Centre team in our supportive and forward-thinking Outpatient Appointment Booking team. As the first point of contact for inbound patient telephone queries, this role plays an integral part in patient care and experience.
Working as part of a small team, teamwork and a flexible approach are vital, while the successful candidate will be a flagbearer for the values and behaviours expected of all trust employees.
The Contact Centre provides a 12 hour outpatient appointment service, and we have vacancies for roles between the hours of 8am – 5pm, as well as a 12pm – 8pm shift. Applicants are advised to contact the team prior to interview to discuss working hours.
Advert
You will possess outstanding communication and organisational skills, be conscientious and self-motivated, with the ability to use their own initiative and support the Central Booking and Reception teams across numerous workflows.
You will ensure on-going compliance with the terms set out in The Elective Patient Access Policy adhering to Patient Choice and in line with speciality waiting times, Trust and national access targets (such as 18 weeks RTT, 2 week rules etc).
With strict adherence to Trust protocols, the Postholder will be fully aware of the need for confidentiality and integrity. Appointment queries will be dealt with politely and efficiently, and changes made to the trust’s computerised patient record systems, to ensure Data Quality is maintained.
You will be multi-skilled following training, have a working knowledge of clinic templates across a multitude of specialities, and an awareness of the national, local and specialist targets that must be achieved. This role provides a perfect platform for candidates wishing to pursue a career within Lancashire Teaching Hospitals.
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
Duties will include, but not be limited to:
- Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions.
- Constructively managing barriers to effective communication.
- Maintain confidentiality at all times, as required by legislation and Trust Policy.
- Demonstrate own duties to new starters and agency staff.
- Work with the Outpatient Business Support Managers to develop procedures to support an efficient and effective outpatient appointment service.
- Provide flexible cover for colleagues as required to ensure the provision of an efficient Outpatient appointment booking service.
- Ensure any changes to patient demographic details are updated immediately on trust systems.
- Maintain the integrity of data/information using agreed procedure.
- Maintain a high standard of patient care by adhering to trust values at all time
Person specification
Qualifcations and Education
Essential criteria
- GCSE level, English and Maths
Desirable criteria
- English and Maths GCSE level or equivalent
- Knowledge of Microsoft Windows applications
Knowledge and Experience
Essential criteria
- Administrative experience
- Experience of working in a changing environment
- Computer Literate, experienced in data entry and use of e-mail
- Understanding of Information Governance, Data Quality and its requirements.
Desirable criteria
- Experience in the use of electronic PAS
- Experienced in Customer Care
- Confidentiality Awareness
Further details / informal visits contact
- Name
- Marieann Crompton
- Job title
- Outpatient Booking and Reception Service Manager
- Email address
- [email protected]
- Telephone number
- 01772 522240
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