Main Outpatients Receptionist

Job overview

An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Outpatients Receptionist.

The Outpatient Department works in close line with a number of the government targets around patient waiting times and as a member of the team, your duties will involve making patient appointments, using the computerised appointment system and applying knowledge of targets and clinic types, rearranging appointments, dealing with patients, dealing with queries from internal and external contacts, face to face and over the telephone and providing an efficient and effective administration service.

We are looking for candidates who have a Good Basic Education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers. You must work well in a team environment, as you will be working within a larger team, and feel comfortable working under pressure.

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To work in support of a specialty or group of specialties, as part of a team co ordinating the patient journey from referral through to discharge. 
 To provide an excellent service to patients, their relatives and carers. 
 To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets. 
 To work as part of a Patient Administration Service and provide cross-cover for other staff across the Service to ensure a consistent and effective administration service is maintained at all times.

Working for our organisation

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?
•    As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
•    We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.  
•    We provide a range of health and wellbeing services to promote a healthy, happy workforce.
 
Why work for us?
•    We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
•    As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
•    Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. 
 
What do we stand for?
•    Our vision is to provide outstanding care, support healthy communities and be a great place to work.
•    Our mission is to provide personal and compassionate care every time.
•    Our CARE values are collaborate, aspire, respect and enable.