Trac proudly powers the recruitment for
East and North Hertfordshire NHS Trust
About
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
We have recently partnered with the world-renowned Virginia Mason Institute in an exciting 3-year programme to create and embed a quality management system – our ENH Production System. Drawing on years of quality improvement and culture change experience, the ENH Production System will equip our teams to identify areas for improvement, make changes and measure impact – all with the patient at the centre.
IT Administrator-Radiology
Accepting applications until: 15-Nov-2024 23:59
Vacancy status: Open
Accepting applications until: 15-Nov-2024 23:59
Key details
Location
- Gwefan
- Lister Hospital
- Tref
- Stevenage
- Cod post
- SG1 4AB
- Major / Minor Region
- Hertfordshire
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Full time - 37.5 hours per week
Salary
- Cyflog
- £24,071 - £25,674 per annum
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 3)
Specialty
- Prif leoliad
- Digital
- Dyddiad y cyfweliad
- 29/11/2024
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Trosolwg o'r swydd
We are recruiting for an IT Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
As an IT Administrator in Radiology you perform and demonstrate knowledge / expertise in the routine support and administration of the Radiology Clinical IT Systems. This includes using clinical IT computer systems to update/validate patient data and co-ordinate patient images.
You will provide first line Service Desk support for staff experiencing problems with the Radiology Clinical IT systems and be responsible for the provision of professional, effective and customer focused support to East and North Herts NHS Trust computer users.
The post holder will adhere to strict protocols and procedures in supporting staff and ensure that correct escalation channels are followed. To promote the correct use of IT resources within the organisation and provide training and user assurance.
This is an important role as some of the Radiology clinical applications run 24 hours a day.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Advert
To provide 1st line support using skills and knowledge of Radiology Clinical IT systems using available tools and technologies to diagnose, troubleshoot and resolve problems.
To accurately document all support calls and emails, gathering as much information as quickly as possible to correctly diagnose faults. Taking ownership for 1st line issues and managing the resolution ensuring that service level agreements are met.
To provide advice, assurance, training and support to users in both standard desktop software and clinical systems.
Provide administration support to Radiology Clinical IT systems ensuring that data entry is accurate to provide basic stat reports for end users.
To follow escalation channels ensuring that the correct route to resolve the call is followed. If calls are passed to third party resolver groups, the post holder is required to monitor the call with the third party and ensure its correct and timely resolution.
Gweithio i'n sefydliad
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications
Meini prawf hanfodol
- Educated to A Level standard or have equivalent experience
Meini prawf dymunol
- IT Experience or qualification
Previous Experience
Meini prawf hanfodol
- Experience of working in a hospital environment
Meini prawf dymunol
- Experience of working in a Digital environment
- Experience of working in a Service Desk environment
- Experience of working with multiple software applications
Skills
Meini prawf hanfodol
- Good verbal, phone and written communication skills
- Good organisational and motivational skills
- A good level of technical competency
Meini prawf dymunol
- Knowledge of the Data Protection Act
Knowledge
Meini prawf hanfodol
- Understanding of the importance of accurate data recording
- Understanding of the clinical implications associated with Radiology IT systems
Meini prawf dymunol
- Understanding of Radiology IT PACS and RIS systems
Other requirements
Meini prawf hanfodol
- Understanding of, and commitment to, equality, diversity and inclusion
- Self-motivated who can time coordinate their own work
- Ability to work independently or as part of a team
- Ability to maintain confidentiality at all times
- Ability to be patient, tolerant and use discretion at all times
- Possess a willingness to learn and progress
Documents
- IT Administrator-Radiology-Applicant Pack (PDF, 736.3KB)
- Must Read Guidance Notes - Application Forms (PDF, 54.4KB)
- Guidance Notes for Applicants - How your data is used and stored (PDF, 105.5KB)
- Policy Statement - Recruitment of Ex-Offenders (PDF, 168.1KB)
- Guidance on secondments for internal applicants (PDF, 184.6KB)
- Showcasing our teaching commitment (PDF, 3.4MB)
Further details / informal visits contact
- Enw
- Vicki Smith
- Teitl y swydd
- Clinical Systems Manager
- Cyfeiriad ebost
- [email protected]
Start your application
You must sign in to a Trac account before you can apply for this job.
Sign in
Create an account
Create your account and apply for your new job!