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Norfolk and Norwich University Hospitals NHS Foundation Trust
About
The Norfolk and Norwich University Hospitals NHS Foundation Trust provides a full range of acute clinical services for a catchment area of up over 1 million people. Our vision is “to provide every patient with the care we want for those we love the most”, reflecting the utmost importance that we attach to the quality of care and experience that each and every one of our patients receives.
We provide specialist services in radiotherapy, neonatalogy, paediatrics, orthopaedics, plastic surgery, ophthalmology, rheumatology, medicine and surgery. Every year our 7,000 staff treat people from Norfolk, neighbouring counties and further afield. Our patients are referred to us by around 100 local GP surgeries and other acute hospitals and primary care Trusts around the country. We are involved in the teaching and training of a wide range of health professionals, in partnership with the University of East Anglia and other local education providers.
Apprentice Receptionist - Plastic Surgery
Closed for applications on: 23-Oct-2024 00:01
Vacancy status: Closed
Closed for applications on: 23-Oct-2024 00:01
Key details
Location
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Postcode
- NR4 7UY
- Major / Minor Region
- Norfolk
Contract type & working pattern
- Contract
- Apprenticeship: 14 months
- Hours
- Full time
- Flexible working
Salary
- Salary
- £12,514 per annum, pro rata
- Salary period
- Yearly
- Grade
- (Apprenticeships: Apprenticeship)
Specialty
- Main area
- Plastic Surgery
- Interview date
- 30/10/2024
Job overview
**14 month Fixed Term Contract - Apprenticeship**
We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.
You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement.
We have an exciting opportunity for enthusiastic and versatile individual to join the Trust as an Apprentice Receptionist in the Plastic Out-patient Department.
It is a very busy and interesting environment and you will be working alongside an established team who have a hard-working and forward-thinking philosophy with patient care at the focus of what we do.
If you are looking for a role that provides you with the opportunity to show off your caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, and you can As post holder you will be a member of a large admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and all other healthcare professionals. You will deal efficiently and effectively with direct and indirect patient contact.
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You will have responsibility for the administration of clinics and will provide professional reception duties. As post holder you will also be required to track and collect patient notes and be able to work well autonomously and as part of a team.
An enthusiastic, motivated, hard-working person is required to assist with the smooth running of this busy department. The post combines reception, clerical and computer work.
The role will involve you working in the outpatient area. You will be trained to use our electronic patient system (PAS), along with all relevant administrative skills and will contribute to and support a very busy, committed, supportive and hard-working team.
The Apprentice will provide a high-quality service and will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff including nursing and clinical teams.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
1. To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
2. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
3. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
4. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
5. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
Eligibility Criteria
All applicants must be:
• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills
The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualifications
Essential criteria
- 4 GCSEs at D/3 or above (including Maths and English)
Experience
Desirable criteria
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Skills
Essential criteria
- Good communication and interpersonal skills
- IT skills – accurate data input
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Further details / informal visits contact
- Name
- Stacey Butcher
- Job title
- Deputy Admin Manager
- Email address
- [email protected]
- Telephone number
- 01603 288 261
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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