Complex Case Manager

Job overview

This role will work across care pathways for patients with complex specialised neuro rehabilitation and spinal cord injury (SCI) needs across the Southeast, with a primary focus in Frimley, Surrey Heartlands, Kent and Medway. The aim of the role is to support the patient flow from the acute through to specialist rehab and the community through data led understanding of the needs of this cohort, both met and unmet.

You will work with providers to identify those requiring specialist rehab, ensuring appropriate use of rehab beds and working to resolve ‘bottle-necks’ in specific units, across the localised ICB and the Southeast region. The role will use the data collected to identify barriers, report on unmet need and highlight areas of development.

The post holder will be part of the Community and Rehabilitation Care Group at the National Spinal Injuries Centre, however will remain accountable to the Specialised Commissioning team providing a clinical interface to commissioned rehabilitation services. Responsible for identifying and collating appropriate data to support understanding of the patient pathway, through reviews of referrals and placements; attendance at applicable team meetings (Ie Trauma) and holding providers to account for the effective flow of patients throughout the commissioned pathway.  Where necessary the postholder will work with providers commissioned by other specialised commissioning hubs reflecting the regional and national nature of the post.

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The post holder will provide patient specific advice and recommendations on alternate service providers as needed, monitor adherence to specified pathways of care, including discharge to alternate care, local hospitals, step down services or to home.  This must be supported by strong working relationships with service providers, referring providers, other commissioners, and council/community services.

The role supports the business in driving improvement, efficiency and transformation in planning, commissioning and delivering services.  The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery.  Postholders will also use the data they collect to inform commissioners to help shape future contracting for this patient population.  This work will include projected mapping of future service use, identification of users for future service provision, planning in terms of future service needs.

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As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. 

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