Operational Coordination Business Support Lead

Job overview

The post holder will be responsible for overseeing the day to day operational business support functions within the Operational Coordination Centre (OCC), ensuring that documentation is maintained accurately and ensuring that all systems and processes function effectively.

The post holder will support the Deputy Director for Urgent and Emergency Care (UEC) and Operational Coordination and the Associate Directors of the OCC to ensure that workstream and programmes are planned and carried out effectively.

The post holder will be responsible for the planning and maintenance of a robust business support rota that ensures the availability of a staffing model to meet peaks in demand, both operational and emergent.

The post holder will support the Deputy Director of UEC and Operational Coordination with the maintenance of the NHS Kent and Medway ICB Director on Call rota.

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• To set up, and oversee the high quality and efficient administration function of the OCC.

• To support the OCC team, system partners and regional colleagues to respond to demand and capacity changes, proactively monitoring patient flow across the system to deliver a coordinated response.

• To support system co-ordination, the maintenance of an up-to-date directory of the in-hours and out-of-hours (OoH) system contacts that cover the entire patient pathway.

• To operate in a highly political and sensitive environment.

• To ensure system and processes are in place to coordinate and manage returns to regional and national teams – ensuring that returns (including SitRep returns) are accurate and provided in line with timelines.

• To ensure the recording and management of notes and the decision-making for all actions in line with the NHS England’s Corporate records management policy.

• To support the recording and completion of actions from system calls, to promote the system coordination function and improve delivery of patient care.

• On-Call support on a rota basis supporting the Operational Coordination Centre, undertaking 2.5 hours each day on a Saturday and Sunday, on a rota of approximately 1 weekend in 8-10 weeks

Working for our organisation

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

We work with staff to agree objectives through regular supervision, annual appraisal, and access to training opportunities.

We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.