Clerical Officer

Job overview

To arrange and book all appointments ensuring that prioritisation, patient choice, individual circumstances and waiting list initiatives are taken into account.
To ensure that patients receive an appropriately timed appointment e.g. diabetics where nil by mouth is required or ladies where a monthly cycle has to be calculated.
To print appropriate appointment and preparation letter.
To send out appointment letters including correct patient preparation 
To confirm appointments with ward staff by telephone. 
To confirm mode of transport with ward staff. 
To arrange transport if required with ambulance service or the GP practice.
To inform referrer and patient by letter of ‘did not attend’ appointments as per Trust policy.
To inform referrer and patient by letter of cancelled appointments as per Trust policy.
To highlight any changes in demand for specific modalities.
To highlight changes in capacity for specific modalities.

Advert

To work as part of a team providing an effective and efficient Clerical Support Service both within the Radiology Department and to its key service users within and outside the Trust.

The post holder will be required to work on a range of different clerical and support tasks on a rotational basis including reception, the telephone help desk and electronic appointment booking.  The hours will be Monday, Wednesday and Friday 11am-7pm and Tuesday and Thursday 9am-5pm.

Working for our organisation

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.  
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

 Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. 

 What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.