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London Ambulance Service NHS Trust
Gwybodaeth
The London Ambulance Service NHS Trust (LAS) is the largest free ambulance service in the world, caring for more than one-and-a-half million patients every year.
We are the only London-wide NHS Trust and are at the frontline of the NHS in the capital. We serve an area of approximately 620 square miles. Broadly speaking, this is the whole area within the M25.
We have two main functions - the provision of an Accident and Emergency service to respond to 999 calls and our Patient Transport Service, which performs an important role in taking patients to and from their hospital appointments.
In addition, we also manage the Emergency Bed Service, which co-ordinates registers of specialised care facilities available across London, along with some national monitoring services.
Cysylltu
- Address
- London Ambulance Service Headquarters
- 220 Waterloo Road
- London
- SE1 8SD
- Contact Number
- 020 3069 0260
Clinical Safety Officer
Closed for applications on: 6-Tach-2024 00:01
Statws y swydd wag: Closed
Closed for applications on: 6-Tach-2024 00:01
Manylion allweddol
Lleoliad
- Gwefan
- London Ambulance Service
- Cyfeiriad
- 220 Waterloo Road
- Tref
- London
- Cod post
- SE1 8SD
- Major / Minor Region
- Llundain
Math o gontract a phatrwm gwaith
- Contract
- Secondiad: 6 mis
- Oriau
- Llawnamser - 37.5 awr yr wythnos (24/7)
Cyflog
- Cyflog
- £61,927 - £68,676
- Cyfnod cyflog
- Yn flynyddol
- Gradd
- (NHS AfC: Band 8a)
Arbenigedd
- Prif leoliad
- CHUB
- Dyddiad y cyfweliad
- 18/11/2024
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.
We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.
We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.
We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time
Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.
Trosolwg o'r swydd
The Clinical Safety Officer (CSO) is a key leadership role within the Clinical Hub ensuring that patients receive a high quality, safe and effective service. The role will be integral to the day to day oversight of clinical safety and will work within the senior leadership team to deliver, improve and design innovative service delivery models as part of the growth and expansion of the team within LAS and the wider London system.
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- On duty support of Clinical Hub Clinical Support Managers (CSMs).
- Act as the 24/7 duty tactical level lead for clinical safety oversight for the Trust, liaising with the Duty IDM, Tactical Operations Centre, on call teams and other operational areas as required.
- Work as a Clinical Support Manager as required to oversee patient safety and ensure patients waiting for an ambulance response are safe to wait.
- Ensure that the team maintain current ‘Hear and Treat’ levels, meet any KPIs and implement plans to improve these levels.
- Ensure that all staff have the relevant skills needed to undertake their role by working closely with the Clinical Hub and Clinical Education teams.
- Work closely with governance and CAP leads to ensure that all risk, compliance and assurance processes are in place and are effective.
- Assist with audits relating to the advice provided by Clinical Support Managers to ensure a maximum level of safety and oversight is reached.
- Ensure that Datix is used, populated and kept up to date and provide routine and ad hoc reporting.Investigate incidents and complaints, including patient safety investigations and Learning From Death reviews.
- Manage work schedule efficiently, prioritising activities and demonstrating flexibility when unforeseen circumstances arise.
- Monitor the Trust’s performance targets, ensuring action is taken where appropriate.
- Manage and improve performance, both individual and departmental.
- Work with the SSCL for Clinical Safety and Assessment to lead and support delivery of the team ensuring that service changes are focused on continuous improvement with financial and quality benefits fully realised.
- Maintain HCPC or NMC registration in line with standards set by the regulatory body.
- Required to maintain clinical competency in order to personally utilise the relevant clinical decision support tools and to adhere to software licences.
- Provide 24/7 cover, rotating through the senior clinical navigator role as required.
- Maintain patient safety by managing and balancing the risk across the 999 Clinical and Dispatch Stack.
- Responsible for ensuring the appropriate skilled clinicians to deliver a safe effective and efficient 24/7 service to patients.
- Design, implement and continuously review the shift tactical plan, in conjunction with the IDM and CSMs, this includes capacity, demand and skill mix across the team covering the entire workforce, including the Clinical Dispatch Support Sectors.
- Leadership of a team of multi-disciplinary clinical workforce in real time and to enhance, develop and improve the service delivery.
- Ensure any incidents, escalation or issues are escalated appropriately.
- Liaise with the Clinical Hub SLT, senior clinical on-call and Strategic Medical Advisor.
- Dealing with the Regional Team to manage Pan London activity.
Gweithio i'n sefydliad
London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.
We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.
As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
- Responsible for delivery of Team Based Huddles
- Responsible for ensuring that KPIs have been achieved.
- Contribute to the identification and planning of programmes and initiatives, whether this forms part of an annual planning cycle, or in response to specific requirements or issues, such as the future service model.
- Lead a range of improvement, reconfiguration and transformation projects.
- Develop where appropriate or contribute to the development of business cases to support initiatives, ensuring they are fully costed, modelled, with full qualitative and quantitative benefits realisation identified, and governance and assurance processes clearly set out.
- Deliver reporting to meet timescales for internal and external forums and committees, including providing regular updates, providing detailed reports, escalating risks, issues and mitigation's.
- Contribute to the formulation of operational policies, procedures and documents in relation to new services, as required.
- Be accountable for, and holding staff to account for delivering the departmental quality, governance and assurance plans.
- Meeting contractual KPIs, locally agreed clinical quality target standards and holding other managers and teams to account.
- Lead, coordinate and provide clinical opinions for patient complaints and responses for the department.
- Quality assure the incident reporting process across the department to ensure consistency of application, timely and effective investigation of incidents, reporting and devising action plans for improvement.
- Develop and lead short term action plans in relation to governance, quality and assurance issues.
- Provide accurate reports on quality, governance, assurance and other information as required. Integrate effective risk management into operational plans.
- Support CSMs in the achievement of clinical and quality metrics.
- Maintain existing clinical and commander skills and emergency driving as appropriate as well as clinical competency as a registered healthcare professional.
- Have delegated authority to manage the team in lieu of the head of department where required.
- Maintain the telephone triage systems licenses by ensuing all the staff are compliant with the licensing terms and conditions including overseeing the auditing of calls.
London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Committed Employer.
In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.
High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.
Please note, the selection processes at London Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications is monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide a current e-mail address on the job application form and please check your email inbox regularly.
If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.
Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.
The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.
If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.
Gofynion yr ymgeisydd
Manyleb y person
Qualifications, Accreditations, Education
Meini prawf hanfodol
- Educated to Master’s level degree in health and/or social care subject or equivalent qualification or significant demonstrable experience
- HCPC registered paramedic or NMC registered nurse
- Current clinical decision software qualification and recent experience of MTS
Experience
Meini prawf hanfodol
- Demonstrable recent or current management experience at the same or similar level
- An in-depth understanding of The Emergency Operations Centre and the Clinical Hub
- Establishing effective partnerships with trade unions or staff representatives at a local level
Knowledge and Skills
Meini prawf hanfodol
- Planning and prioritising conflicting demands and often unpredictable work patterns
- Demonstrate continuous personal development
- Delivering services that demonstrate value for money and making economies where possible
- Receiving, interpreting and analysing highly complex data to make recommendations to increase understanding and inform decision making for service improvement
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- James Lafferty
- Teitl y swydd
- Sector Senior Clinical Lead - Clinical Safety & Assessment
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07963809304
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