Trac proudly powers the recruitment for
Central and North West London NHS Foundation Trust
About
Central and North West London NHS Foundation Trust (CNWL) is one of the largest trusts in the UK, caring for people with a wide range of physical and mental health needs. We have approximately 7,000 staff who provide healthcare to a third of London's population and across wider geographical areas, including Milton Keynes, Kent, Surrey and Hampshire.
As a Foundation Trust we involve service users, carers, the public, staff and partner organisations in the way that we are run and our future development. If you are interested in becoming a member of our Foundation Trust please visit: www.cnwl.nhs.uk
(source: Central and North West London NHS Foundation NHS Trust website)
Contact
- Address
- 350 Euston Road
- Regent's Place
- London
- London
- NW1 3AX
- Contact Number
- 02032145700
Medical Secretary/Administrator
Closed for applications on: 23-Oct-2024 00:00
Vacancy status: Closed
Closed for applications on: 23-Oct-2024 00:00
Key details
Location
- Site
- Kingswood Centre
- Address
- 134 Honeypot Lane Road
- Town
- London
- Postcode
- NW9 9QY
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £29,460 - £31,909 pa inc HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Admin and Clerical
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
We are looking for a full time (37.5) motivated and enthusiastic Medical Secretary, with a wide range of office skills to provide administrative and secretarial support to the Learning Disabilities Community Psychiatric Team. The postholder will be the primary point-of-contact for the medical staff and will be responsible for managing enquiries that come into the service in a manner responsive to customer needs and in accordance with consent to share information.
Other duties include providing secretarial support to the LD psychiatrists which will include management of appointments, processing letters and correspondence on behalf of the doctors, minute taking, post distribution, receiving and disseminating information, maintaining the electronic patient database and general administrative duties.
English and Maths GCSE or equivalent is essential to the post plus previous administrative/secretarial experience, in addition to excellent communication and organisational skills.
A comprehensive knowledge of windows packages is also required.
Advert
The post holder will be an integral member of the Community Learning Disability Team, providing secretarial / administrative support to the medical staff within the team as defined in the principal responsibilities of the post.
The post holder will also act as one of the central points of contact for patients / relatives, ensuring a positive corporate image and good client care is promoted at all times.
The post will be supervised and the post holder will liaise closely with other administration staff on a day-to-day basis as well as liaise with the Brent Community LD Multidisciplinary Team / the community and inpatient Service manager, and other departments as necessary.
The postholder will be able to prioritise their own workload, whilst effectively managing competing priorities within their own workload and also the wider general office environment.
The postholder will be required to provide cover for the other administrative staff within the LD service as and when necessary and during periods of absence, to ensure the continued smooth running of the service.
Working for our organisation
We are delighted that you are interested in working with us here CNWL. Our Trust is an exciting place to work with a wealth of CPD opportunities available for all our staff. We work in collaboration with our Social Work colleagues and value the lived experiences of both our staff and service users.
What we can offer you:
CNWL is recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ in line with our values, and policy, and many models of our care have been adapted for use in other countries. With us, you will get:
- A Trust committed to staff personal development, with a trust wide culture change and leadership programme that has staff wellbeing at its core.
- An opportunity to work for one of the top 10 NHS employers
- Flexible working
- Variety of work
- Access to a variety of CPD opportunities
We encourage staff input and ideas in relation to moving services forward and meeting the client group’s needs.
As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Detailed job description and main responsibilities
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Reception |
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Answering phones |
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Use of Artificial Intelligence (AI)
AI can be used as a support tool, not a replacement for the applicant’s own work. Applications must remain personal, accurate, and reflective of the candidate’s real experience. AI-generated content must not misrepresent skills, qualifications, or experience. Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.
Vaccination
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
- Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
- Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system
- Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
- If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Applicant requirements
Person specification
Education/ Qualifications
Essential criteria
- Good standard of education, including GCSE (A*-C) or equivalent in English and Maths
Desirable criteria
- Computer Literacy Course e.g. ECDL
- Medical Secretarial qualification eg. AMSPAR
Experience
Essential criteria
- Relevant experience working in a medical secretary / admin / PA capacity
- Experience of using IT systems and patient data systems
- Experience of using Microsoft Office
- Experience of general office and administrative duties, including telephone work
Desirable criteria
- Experience of working in a large, complex NHS organisation
- Experience of Systm1
SKILLS and KNOWLEDGE
Essential criteria
- • Experience in audio typing.
- • Knowledge and understanding of Learning disability or medical terminology
- • Fast and accurate typing (minimum 50WPM).
- • A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel, PowerPoint and Access
- • Must be numerate and able to provide statistical data clearly and accurately
- • Familiarity with the use of medical reference or related software
- • Demonstrate practical organisational ability over a wide range of tasks, e.g. filing, diary management, record keeping, and statistics.
- • Ability to work flexibly and organise, prioritise, and work to deadlines.
- • Ability to communicate effectively in English, both verbally and in writing.
- • Confidence to work on own initiative and to consult as needed
- • Ability to work positively in a team
- • Ability to work under pressure.
- • An appreciation and respect for the needs of people with mental health problems and their families and an ability to deal with aggressive or distressed clients.
- • Ability to maintain confidentiality appropriately and understand the issues involved.
- • Ability to always treat service users with respect and dignity, adopting a culturally sensitive approach that considers the whole person's needs
- • Able to build constructive relationships with warmth and empathy, using good communication skills
Desirable criteria
- • Knowledge of Client Administration Systems
OTHER
Essential criteria
- • Sickness (or attendance) record that is satisfactory to the Trust (to be checked at interview).
- • Declared medically fit by the Occupational Health Department to perform the duties of the post.
- • Ability to understand and implement the Equal Opportunities Policy at a level appropriate to the job
Further details / informal visits contact
- Name
- Paul Sebuliba-Kawuma
- Job title
- Acting Operational Manager
- Email address
- [email protected]
- Telephone number
- 07510383389
If you have problems applying, contact
- Address
- Argo House 180 Kilburn Park Road
- London
- NW6 5FA
- Telephone
- 02072669558
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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