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Nottingham University Hospitals NHS Trust
About
We were established in 2006 from the strong foundation, rich heritage and worldwide reputation that our city has for quality healthcare, clinical innovation and professional excellence. We have a national and international reputation for many of our specialist services, including stroke, renal, neurosciences, cancer services and trauma.
Recognised for our outstanding care, our organisation is made up of three campuses – City Hospital, Queen’s Medical Centre and Ropewalk House.
We are now one of the biggest and busiest NHS Trusts in the country and provide services to over 2.5 million residents of Nottingham, its surrounding communities, and a further 3-4 million people from across the region that need to use the specialist services we provide.
We are a teaching Trust with strong links to the University of Nottingham, Nottingham Trent University and Loughborough University. This allows for the provision of excellent training and education for our students and we also play a vital role in the education and training of doctors., nurses and other healthcare professionals.
We are at the forefront of many research programmes and new surgical procedures. In partnership with The University of Nottingham we host a Biomedical Research Centre carrying out vital research into hearing, digestive diseases, respiratory, musculoskeletal disease, mental health and imaging.
As part of Team NUH you can expect to be supported and given developmental opportunities and resources to enable you to make a difference and we hope you find that NUH offers you the opportunities to develop your career here with us in Nottingham.
Our vision
We want to be known for our pursuit of outstanding health outcomes and excellent patient and staff experience. We want to further develop our local hospital services in a way which better integrates them with community services, and ensure only patients who need to come into hospital for care do so. We also have an ambition to grow and further develop our specialist services to secure our future as a leading specialist centre.
Our values
We want our values and behaviours to capture what makes working at NUH and being part of ‘TeamNUH’ special. The standards apply to all of us, are part of everybody’s job and apply to every action we take, every decision we make and how we care for our patients, their family members, carers and each other. They underpin our ability to deliver exceptional patient care and create a great environment for everyone who works at NUH, and one where we consistently demonstrate to patients and staff that we listen and we care. Further information on our values and behaviours can be found on our website.
Community Paediatrics Outpatient Administrator
Accepting applications until: 17-Nov-2024 23:59
Vacancy status: Open
Accepting applications until: 17-Nov-2024 23:59
Key details
Location
- Site
- Nottingham City Hospital
- Address
- Hucknall Road
- Town
- Nottingham
- Postcode
- NG5 1PB
- Major / Minor Region
- Nottinghamshire
Contract type & working pattern
- Contract
- Permanent: Monday to Friday
- Hours
- Part time - 30 hours per week (5 x 6 hours per day - Hybrid working after initial training period)
Salary
- Salary
- £24,071 - £25,674 Per annum
- Salary period
- Yearly
- Grade
- (Band 3)
Specialty
- Main area
- Community Paediatrics
Job overview
This is an exciting opportunity for someone to join the Community Paediatric Outpatient Administration team.
This 30 hour a week role will be based at the Nottingham City Hospital Campus.
The successful candidate will ideally have knowledge of the outpatient service and will have experience using hospital systems such as Medway.
Advert
Working as part of the outpatient team, the successful candidates will play a crucial role in delivery of a high quality outpatient administration service and should demonstrate excellent communication skills.
A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.
You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner.
You must be able to multi task and prioritise workloads and use your initiative.
It is preferable that you have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software.
You will have a good command of the English language and the ability to understand and accurately convey verbal and written information.
Working days/hours for this role will be:
The post holder will be required to work the following day and hours:
Monday 08:00-16:00
Tuesday 08:00-16:00
Wednesday 08:00-13:00
Thursday 08:00-13:00
Friday 08:00-13:00
Working for our organisation
Community Paediatrics sits within the Nottingham Children's Hospital, which is part of the Family Health Division.
Detailed job description and main responsibilities
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
Be responsible for arranging follow up appointments and partial booking follow up appointments.
Using Medway PAS or any other relevant electronic booking systems arrange appointments and follow up clinics, as instructed by the directorate management team medical/nursing staff.
Reduce and cancel clinics
Ensure Referral to treatment patient data quality is accurate at all times.
Deal appropriately with enquiries, by telephone from staff and the general public, seeking advice or referring elsewhere if necessary.
Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Training and Qualifications
Essential criteria
- Has 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential criteria
- Previous administration experience
- Previous experience in a customer service based role
Desirable criteria
- Working knowledge of hospital IT systems, e.g. Medway PAS, Notis
- Knowledge of outpatient work
Communication and relationship skills
Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries
- Ability to communicate complex information in a clear manner
- Ability to work as part of a team and quickly adapt to changing situations
Analytical and Judgement skills
Essential criteria
- Exercise judgement and decision making skills
- Demonstrate problem solving skills
- Demonstrates an ability to pay close attention to detail
Planning and organisational skills
Essential criteria
- Ability to prioritise tasks and manage own time effectively
- Consistently works to a high standard
Other requirements specific to the role
Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
Further details / informal visits contact
- Name
- Alison Ledwitch
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07812 276122
- Additional information
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