Trac proudly powers the recruitment for

Wellbeing

About

Provide is a Community Interest Company (social enterprise), Provide Wellbeing is a subsidiary.

Provide deliver a broad range of health and social care services in the community and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

Provide is a highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times.

About Provide

We work from a variety of community settings, such as three community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex and East Anglia.

Contact

Address: Provide HQ; 900 The Crescent; Colchester Business Park; Colchester; Essex; CO4 9YQ
Contact Number: 03001310111

Find out more

Jobs Website

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Closed

Ref: 828-PROVIDE3249 Vacancy ID: 6745955

Client Support Officer

Closed for applications on: 16-Nov-2024 00:01

Vacancy status: Closed

Closed for applications on: 16-Nov-2024 00:01

Location

Site: Mind Professionals
Address: 1 Stow Court
Town: Cambridge
Postcode: CB25 9AS
Major / Minor Region: Essex

Contract type & working pattern

Contract: Fixed term: 6 months (6 month)
Hours: Full time - 37.5 hours per week (37.5 p/w)

Salary

Grade: Local pay scale

Specialty

Main area: Neurodevelopmental

Why work for Provide Wellbeing

Provide Wellbeing is an organisation that exists to bridge the gap between private healthcare and the NHS.

At Provide Wellbeing, we provide both NHS and self-pay healthcare services. Our self-pay route is there to fill a gap where people are unable to access NHS services as they are not eligible, they want to choose to be seen rather than waiting, or they live in areas where certain services aren’t provided by the NHS.

We want all of our customers to be able to say they felt cared for as an individual, and they felt truly listened to and respected.

Detailed job description and main responsibilities

Monitoring of clinician diaries and scheduling appointments.
· Monitor patient lists ensuring all appointments are offered/completed within the time frame specified.
· Responding to new enquiries received by the service to provide relevant service information.
· Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate
· Working toward enquiry conversion service targets.
• Update NHS System One as required and also help to set up System One accounts for new users.
· Deal with complaints and patient sensitivities.
· Proofread, finalise, and email assessment reports that have been concluded on the system.
· Receiving/sending emails from NMP’s to clients/GP
· Monitor our long waiters list and resolve relevant issues.
· Collection and distribution of post/new referrals to the team.
· Maintain a monthly log of all new referrals to team.
· Cover colleagues work when they are on leave or due to illness or if they are over capacity.
· Discharging all patients from our team once their assessments are complete.
· Refer patients to post diagnostic support partners where appropriate.
· Provide clinicians with documents required for assessments.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
· Training and supervising new starters within the team.

Provide Wellbeing are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

If we require you to hold UK professional clinical registration to undertake your role, Provide Wellbeing will pay for your registration during the first year of your employment.

FURTHER INFORMATION:

How will we contact you?

All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
As we often have many applicants for jobs at Provide Wellbeing, we regret that we will only be able to contact those applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
If you wish to contact the HR Services Team, please do this via [email protected]
If you wish to contact the Recruiting Manager about the vacancy/role or feedback, their details are provided in the advert.

Checking progress on your application?

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date

Provide Wellbeing reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

COVID-19 Vaccination

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [email protected].

Successful Applicant:

You will be required to bring all your documentation to your interview to the recruiting manager and again at your pre-employment appointment to Human Resources Department.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide Wellbeing may not be able to fulfill our contractual obligations to you or may be prevented from complying with our legal obligations.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.