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South Central Ambulance Service NHS Foundation Trust

About

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with logistics services. The trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Sussex.

Our mission is to deliver the right care, first time, every time and we know this wouldn’t be achievable without our primary asset, our workforce. We have some great opportunities available which are designed to support your progressional goals; turning ‘a job’ into ‘a career’.

Our core values: Teamwork, Professionalism, Caring and Innovation, align us as a trust, but it’s our staff’s continual support, dedication and enthusiasm (even in the most difficult times) which make SCAS a great place to work.

Contact

Address: South Central Ambulance Service NHS Foundation Trust; Unit 7 & 8 Talisman Business Centre; Talisman Road; Bicester; Oxfordshire; OX26 6HR
Contact Number: 01869 365000

Find out more

Jobs Website

Vacancy status: Open

Ref: 195-24-HAFTSH-CLA Vacancy ID: 6759705

NHS 111 Call Handler Full Time - Otterbourne

Accepting applications until: 10-Nov-2024 23:59

Vacancy status: Open

Accepting applications until: 10-Nov-2024 23:59

Key details

Location

Gwefan: 22 NHS 111 S - Operations
Tref: Winchester
Cod post: SO21 2RU
Major / Minor Region: Oxfordshire

Contract type & working pattern

Contract: Permanent
Oriau: Full time - 37.5 hours per week

Salary

Cyflog: £24,071 - £25,674 Pro rata per annum
Cyfnod cyflog: Yearly
Gradd: (Band 3)

Specialty

Prif leoliad: NHS 111 Health Advisor (Call Handler)

Trosolwg o'r swydd

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’?

· Would you be able to calm someone having a mental health crisis?
· Would you be able to help a parent whose child has fallen and banged their head.
· Could you deal with helping somebody with a sore throat or toothache?
· Could you deal with helping somebody having a stroke or heart attack?

The 111 service takes a huge variety of calls, which makes no two days the same.

You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.

This is an office based role in our Otterbourne office, home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship.

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You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

Gweithio i'n sefydliad

Why work for SCAS?

*We offer a competitive hourly rate of £11.70 per hour. Candidates will also receive the following unsocial allowances*

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £15.80 per hour)

All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £19.77 per hour)

This is on top of all the other fantastic benefits of working for the NHS.....

27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)

Enrolment into the NHS pension scheme

Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!

Part Time Hours and Full time Hours available (Rota Basis)

Free car parking

Employee assistance program

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
Interview – an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).

Please be assured that any requests for reasonable adjustments will not negatively affect your application.

As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

Qualifications

Meini prawf hanfodol

Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Meini prawf dymunol

NHS Pathway Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Meini prawf hanfodol

Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using computerised systems
Experience of using a telephone as a regular means of communication in a work environment