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Royal Surrey NHS Foundation Trust
About
Royal Surrey NHS Foundation Trust has been given a CQC rating of Outstanding. We are a clinically led NHS Trust providing joined up care by bridging the gap between hospital and community services.
We are also a regional cancer centre and provide many world class services and aspire to deliver more for our patients in the future.
Our compassionate, caring and friendly colleagues make up our Royal Surrey family and are at the heart of what we do. We all have a passion for learning, continuous improvement and excelling together through innovation, research and development.
We have a clear strategy and a plan for how we will get there. We have turned our goals into ‘True North’ objectives – ambitious destinations that act as a compass and guide us on our improvement journey.
We are working together towards:
- Zero harm
- Having surplus funds each year to reinvest in services
- Being in the top 10% for staff engagement
- Deliver all nationally set targets for emergency care, referral to treatment and others
With system partners improve population health, patient experience and reduce the cost of care per person.
Royal Surrey is a place with dedicated teams and individuals with a great reputation and history of embracing quality improvement (QI) and transformation work. Continuously improving is one of our core values. For a number of years hundreds of colleagues have been trained in improvement methodology. Today, the Trust has put QI firmly at the centre of its strategic journey. It is seen by the board as the vehicle which the Trust will use to reach the goals set out in the 2018-23 strategy.
The emphasis is not on starting something new, rather it is building on the learning and skills developed in the past and enhancing those to help shape and improve the future.
Fountain Centre Administrator
Accepting applications until: 13-Nov-2024 23:59
Vacancy status: Open
Accepting applications until: 13-Nov-2024 23:59
Key details
Location
- Site
- Fountain Centre,Royal Surrey Cancer Centre
- Town
- Egerton Road, Guildford
- Postcode
- GU2 7XX
- Major / Minor Region
- Surrey
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £24,071 - £25,674 Per annum pro Rata
- Salary period
- Yearly
Specialty
- Main area
- admin
Job overview
The Fountain Centre is an independent charity based within Royal Surrey Cancer Centre at The Royal Surrey NHS Foundation Trust (RSFT). It provides a caring and supportive environment for people affected by cancer. The Centre offers a service based on integrative cancer care. This is a patient-centred, evidence informed approach that uses lifestyle factors, mind-body practices and complementary therapies, alongside conventional cancer treatment. The charity also offers signposting and a benefits service.
At its core, integrative oncology seeks to engage people to be active participants in their own care, from preventions through treatment and beyond. Through the promotion of FC services, patients are encouraged to become actively involved with managing their own health to empower them to regain control over their lives.
The role of the administrative assistant/receptionist is to provide efficient administrative and clerical support within The Fountain Centre, adhering to office procedures and under the support of centre staff, to be the first point of contact at the Fountain Centre for volunteers and patients/carers.
Advert
You will be liaising with patients face to face and over the telephone, along with liaising with hospital personnel, Clinical staff and Fountain Centre Volunteers. You will put patient support at the heart of every decision, ensuring the Fountain Centre booking diary and data base system is up to date, slots are filled and patient data is accurate. You will be required to work as part of a team; providing a high quality seradvice to patients, visitors and colleagues within The Fountain Centre department
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
Fountain Centre Administrator
Band 3
37.5 hours per week
An exciting opportunity has arisen for a suitably skilled worker to support the administration of the Fountain Centre within the Royal Surrey Cancer Centre.
The administrator will be accountable to the Fountain Centre Manager, they will support the Service Leads and oversee the work of the desk volunteers. The role includes supporting the day-to-day running of the Fountain Centre, and assisting with processing new referrals and information to the dedicated database and booking system.
The role will demand a high level of flexibility and the worker must be willing to adapt to the needs of the service, as well as being comfortable to communicate directly with cancer patients and their families.
This post is required to work on-site to cover the Centre during the opening hours.
If you are interested please contact Anne Pike on [email protected] or Eileen Goldsack at [email protected] or call on 01483 406618 for further information
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard with demonstrable admin experience
Desirable criteria
- NVQ Level 3 Customer Service
Knowledge and Experience
Essential criteria
- Dealing with members of the public at the front of house
- Excellent clerical and computer skills
- Dealing with members of the public over the telephone
- Experience of working in health care or in charity
Desirable criteria
- Previous administrative & or receptionist experience
Further details / informal visits contact
- Name
- Anne Pike
- Job title
- .
- Email address
- [email protected]
- Telephone number
- 01483 406618
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