Trac proudly powers the recruitment for
South Western Ambulance Service NHS Foundation Trust
About
At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.
SWASFT has responsibility for the provision of ambulance services across an area of 10,000 square miles which is 20% of mainland England. The Trust covers the counties of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Wiltshire, Gloucestershire and the former Avon area (Bristol, Bath, North and North East Somerset and South Gloucestershire). The Trust serves a total population of over 5.5 million and is estimated to receive an influx of over 23 million visitors each year.
We employ over 5,000 employees mainly clinical and operational staff including Paramedics, Emergency Care Practitioners, Advanced Technicians, Ambulance Care Assistants and Nurse Practitioners. We also employ GPs and around 2,785 volunteers which include community first responders, BASICS doctors and fire co-responders.
We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.
Trust Mission, Vision, Values and Goals
To view the Trust's Mission, Vision, Values and Goals click here
Investigating Officer
Accepting applications until: 24-Nov-2024 23:59
Vacancy status: Open
Accepting applications until: 24-Nov-2024 23:59
Key details
Location
- Site
- Trustwide
- Town
- Trustwide
- Postcode
- EX5 7HY
- Major / Minor Region
- Devon
Contract type & working pattern
- Contract
- 3 months (Fixed Term 3 month trial)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £46,148 - £52,809 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 7)
Specialty
- Main area
- Operations
Job overview
The Investigating Officer will be an important member of the Operations Directorate, and will have professional accountability to the People Directorate. You will undertake highly complex and sensitive investigations of varying nature, inclusive of investigations that arise from the implementation of the sexual safety charter, and in conjunction with the Trust’s Policies and Procedures. You will be a proactive member of the team and will be diligent in their delivery/outputs whilst managing complex case work and deliver the required outputs to the required quality standards.
The Investigating Officer will plan and co-ordinate (potentially several simultaneous) investigations and conduct interviews ensuring that timescales are met, in accordance with the relevant service level agreements that are outlined in Trust policies.
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The Investigating Officer will prepare detailed and impartial formal Investigation Reports following each investigation in line with Trust policies, whilst always adhering to the Trust’s values and behaviours and ensure all they come into contact with are supported through the process that is being undertaken.
Be able to analyse, triangulate and make reference to lots of information as there may be many witness statements with contradictory information to be considered.
To attend and present information at internal formal hearings, appeals and if required, externally at employment tribunal hearings, which may be complex and contentious.
Be comfortable working to deadlines and will work flexibly to meet with staff in a time and place they feel comfortable to engage. You will interview accused/complainants/witnesses in a fair, unbiased, compassionate, and non-judgmental manner.
Recognise that interviewees may be guarded and uncooperative, emotional, angry, or upset and skilfully manage any hostile, emotive atmosphere. To then encourage interviewees to trust in the process, and ensure that accurate statements are taken to support the investigation process.
Attend just and learning culture forums to ensure quality improvement approach with investigations and subsequent panel outcomes.
Support Operations Officers to undertake complex investigations arising from In-Phase concerns.
Working for our organisation
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Cycle-to-work and other salary sacrifice schemes
- Staff networks
- Access to a wide range of discounts from various organisations across the UK
Person specification
Education and Qualifications
Essential criteria
- Masters level of knowledge or demonstrable experience in a highly specialist relevant subject, e.g. HR / Employee Relations / Employment Law / Investigation related work
- Expert knowledge of employee relations policies and procedures.
- Up to date knowledge of employment law/case law
Desirable criteria
- Past experience of working in an operational/clinical setting
Experience
Essential criteria
- Experience of conducting disciplinary investigations, writing reports and presenting at hearings and appeals.
- Experience of working at a senior level within a managerial/human resources environment.
- Previous experience of working within a HR department or a management role.
- Ability to coach and mentor others in employment relations practices.
- Experience of making recommendations and developing action plans to implement them.
Further details / informal visits contact
- Name
- Lucy Manning
- Job title
- Assistant Director of Operations
- Email address
- [email protected]
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