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Arden and GEM Commissioning Support Unit

About

Arden & GEM is one of the largest Commissioning Support Units in the country. Our customers include more than 60 Integrated Care Boards (ICB), NHS England, local authorities and a range of care providers.

With offices throughout the Midlands, North West and South East we cover a core geographic patch that extends to Greater Manchester in the north and Essex in the south. Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

We provide real value to our customers by working at scale, creating the synergies and innovation that ultimately drives improved patient outcomes and makes commissioning resources work harder.

Our cornerstones are quality, value, innovation and complete customer focus.

Contact

Employee Services [email protected]

Find out more

Jobs Website

Vacancy status: Open

Ref: TS Vacancy ID: 6768867

FDP Systems Tooling and Process Officer

Accepting applications until: 14-Nov-2024 08:00

Vacancy status: Open

Accepting applications until: 14-Nov-2024 08:00

Key details

Location

Site: Wellington House
Address: 133-155 Waterloo Rd
Town: London
Postcode: SE1 7AE
Major / Minor Region: Warwickshire

Contract type & working pattern

Contract

Permanent

Hours

Full time
Home or remote working

37.5 hours per week

Salary

Salary: £46,148 - £52,809 pa
Salary period: Yearly
Grade: (NHS AfC: Band 7)

Specialty

Main area: ADMIN

Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with other health and care organisations to design, develop and deliver better care for patients that improves health outcomes while making efficient use of resources. Regardless of function, specialism, or location, we are all united in our commitment to improving health and wellbeing for everyone.

Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

Arden & GEM CSU is committed to supporting the redeployment of our at risk employees. In line with our policy, staff at risk may be given preferential consideration to posts that could be considered suitable alternative employment. We reserve the right to close, delay or remove adverts while this process is completed. We apologise if you experience a delay in the shortlisting stage of the recruitment cycle.

Job overview

Systems Tooling and Process Officer will play a pivotal role in enabling the NHS to become increasingly data-driven over the next decade. This position involves overseeing the use of key tools such as Jira, Confluence, and SharePoint, developing Standard Operating Procedures (SOPs), and leading the coordination of training and development activities within the programme.

Hybrid role with flexibility for home working, alongside monthly visits to the NHS office at its new location.
Band 7, ranging from £46,148 to £52,809, dependent on experience.
Full-time, permanent position (37.5 hours per week).

Advert

Oversee the use of Jira and Confluence to ensure consistency and standardisation across NHS programmes.
Develop and maintain SharePoint sites and SOPs for tooling processes.
Act as the main point of contact for programme tooling and systems, providing expert advice and addressing queries.
Coordinate training and development activities across teams, ensuring the effective use of systems and tools.
Contribute to strategic planning for team projects, supporting performance improvement and governance strategies

Working for our organisation

You will be part of NHS England’s Data and Analytics Directorate, which is leading the transformation to improve data use across health and care. The Federated Data Platform connects systems across Trusts and Integrated Care Boards, enhancing data integration and improving patient care. By helping standardise data processes, you will contribute to better decision-making, improved care coordination, and a more efficient NHS.

Detailed job description and main responsibilities

The Tooling and Process Officer will:

Manage the use of Jira, Confluence, and SharePoint within the programme, ensuring processes are efficient and standardised.
Develop SOPs for the use of programme tooling and oversee the documentation process.
Provide expert guidance to users of tooling and systems, resolving queries and improving overall functionality.
Lead the coordination of training initiatives to ensure all staff are proficient in the use of programme tools.
Contribute to performance improvement by supporting the strategic planning of projects and governance initiatives.

Essential Skills & Experience:

Extensive experience using Jira, Confluence, SharePoint, and MS Project across various programmes.
Strong track record of developing formal SOPs and delivering training on programme tools.
Excellent analytical skills, with the ability to troubleshoot and resolve complex system issues.
Knowledge of project management methodologies, including PRINCE2.
Strong communication skills, with the ability to convey complex information to stakeholders at all levels.

Desirable Experience:

Experience working in a healthcare environment, ideally within the NHS.
Familiarity with product development environments and system integration.

Qualifications:

Educated to degree level in a relevant subject or with equivalent experience.
Postgraduate degree or relevant project management certifications are desirable.

Next Steps:

We are looking for individuals who are independent thinkers and willing to take risks. We believe in a collaborative work culture that allows all team members to share their ideas and contribute. We also promote a healthy work-life balance and strive to create a supportive working environment.

Visit our website at www.ardengemcsu.nhs.uk to learn more about who we are and apply.

Note: We are not sponsoring this position, so applicants must be UK residents.

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

All new entrants to the CSU for a permanent position will be subject to a 6 month probationary period. For new entrants appointed on a fixed-term basis, the probationary period is between 1 and 6 months.