Every Voice Project Support and Administrator

Job overview

Do you have experience of accessing inpatient services in the last 5 years? Are you passionate about ensuring the voice of all our patients are heard and that we work together to co-produce solutions to issues identified.

This role will be to support the Every Voice Guardian and Every Voice Group as well as the Patient Experience Team to ensure patients voices are heard and acted upon using the 'Ask, Listen, Do' approach
The role is patient facing and will require a high level of patient contact both 1:1 and in groups particularly in our inpatient services. You will also be required to escort up to 3 patients to support their attendance at meetings and other events.  You will be required to work with patients and other stakeholders to identify areas of concern and co-produce Quality Improvement Initiatives. The role may also involve minuting patient meetings, co-producing reports and attending both ward and other meetings.

Part of the role will also include working with the Patient Experience Team to review complaints and support accessible responses.

The working hours are flexible and you may be asked to work outside of office hours and varied hours over each week. These will be planned over a 3 month rota.

There is a requirement to travel county wide.

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·       Provide efficient and effective administrative and project support to the teams.

·       Co-produce PowerPoint presentations and other materials for meetings, forums and events as required.

·       Support Patient Partners to develop a regular Every Voice newsletter.

·       Support with the development of materials, social media content to celebrate project work and co- production of feedback and quality improvement project posters.

·       Organise and facilitate project groups as part of Every Voice workplan. This will include ensuring patients are supported to attend by booking transport, venues and escorts

·      Organise patient, carer and staff training events and maintain a register of attendance.

·      Provide administrative support for the Every Voice Group meetings and Experience of Care team.  This will include organising dates and venues, taking notes, making housekeeping arrangements and preparing and distributing meeting packs.

·    Maintain personal drive and motivation to achieve excellent standards of work and ensure that the needs of the patients are at the core of the services provided (consistently demonstrating the 6Cs Care, Compassion, Competence, Communication, Courage, and Commitment).

·       Occasional working outside core business hours in order to facilitate projects.

     Maintain confidentiality at all times relating to patients, staff, members, governors and the Trust.

Working for our organisation

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family,  Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.