Trac proudly powers the recruitment for
Medway Community Healthcare CIC
About
Medway Community Healthcare (MCH) is an award winning Community Interest Company (CIC), formed in 2011, and was one of the first social enterprises in the NHS family. We are a £63 million business with around 1,350 staff working across more than 40 community health services and personalised social care services in and around Medway; caring for a population of around 280,000 people.
We have a diverse workforce offering varied and challenging roles in nursing, allied health professions, clinical support, medical and dental, administration and clerical and estates.
We're incredibly proud of what we do, and all our achievements reflect the passion, dedication and commitment demonstrated by our staff across all services. These qualities are born out of our values:
- Working in partnership
- Delivering quality and value
- Being caring and compassionate
Our vision is to be a successful, vibrant, community interest company that benefits the communities we serve. So if you share our values and want be a part of this, we would love to hear from you.
Information governance administrator
Accepting applications until: 09-Dec-2024 23:59
Vacancy status: Open
Accepting applications until: 09-Dec-2024 23:59
Key details
Location
- Site
- MCH House
- Address
- Bailey Drive
- Town
- Gillingham
- Postcode
- ME8 0PZ
- Major / Minor Region
- Kent
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Grade
- (Band 3)
Specialty
- Main area
- Administrator
Do you want to be part of an award winning and dynamic social enterprise that:
- is renowned for providing high quality care and is ranked ‘Good’ by the CQC;
- is a for-better-profit organisation, reinvesting any surplus back into our health and care services and our local community;
- is friendly, ambitious, welcomes innovation and rewards excellence;
- offers superior benefits; everything you get in the NHS and more;
- and whose achievements reflect the passion, dedication and commitment demonstrated by our staff across all services?
Our vision is to be a successful, vibrant, community interest company that benefits the communities we serve. So if you want be a part of this, we would love to hear from you.
Job overview
- Do you have administrative experience?
- Are you looking to develop your skills working within the data protection field?
If you answered yes, we’ve got the perfect role for you!
The Information governance team is responsible for providing data protection and information governance assurance across Medway community healthcare (MCH). You will be ensuring that MCH meets its legal obligations set out by the data protection regulator, the information commissioner’s office, including paying the annual data protection registration fee.
Advert
- Assisting and supporting the IG team to ensure requests for information are handled in line with MCH’s internal processes and policies. This includes subject access requests (from both patients and staff), requests for information from the police, coroner, insurance companies, solicitors and more. This includes reviewing and redacting records.
- Assist on delivering data security and protection training across the organisation.
- Assist on the information governance audit programme, ensuring that good practice is embedded across the organisation.
- Assist the IG manager with the submission and completion of the DSPT on an annual basis.
- Assist the IG manager and/or DPO with any complaints or concerns raised by data subjects over their personal information.
- Assist the IG manager and/or DPO with reviewing or creating data sharing agreements with an external organisation to ensure legal obligations are followed when sharing information.
- Assisting the IG Facilitator with ensuring information asset registers and information flow mapping exercises are regularly reviewed and updated.
- Assist the IG team with reviewing or creating data protection impact assessments (DPIAs) to ensure that legal obligations are fulfilled when MCH starts or changes a new or existing project.
- Assist with any serious incident investigation or reporting, including managing correspondence from the information commissioner’s office, escalating any issues to the IG manager and/or DPO.
Working for our organisation
So what else?
· This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
· We encourage staff to get involved in exploring new ways of working and service development.
· We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
· You’ll be able to develop your skills in a friendly and supportive team.
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print
· Informal visits can be arranged on request.
· We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
· MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.
Detailed job description and main responsibilities
-
1. Communication and relationship skills
§ The postholder is required to provide complex and sensitive information with regards to information governance to internal and external stakeholders where required.
§ The postholder will select and use the most appropriate form of communication to ensure that the messages being communicated are fully understood by their audience, and can be used to come to informed judgements on the issues under discussion.
§ The postholder will be the first point of contact for the public (patients, as well as solicitors and insurance companies) who have contacted the MCH data protection team, by phone or email;
§ The postholder will have good influencing skills in order to persuade all employees of the importance of information governance;
§ The postholder will have the ability to influence those over whom they do not have line management responsibility in order to deliver key organisational projects and priorities.
§ The postholder will have the ability to write clear and succinct briefings, presentations and reports.
§ The postholder will ensure good communication and rapport with other senior IG roles, including the SIRO, caldicott guardian, and DPO.
2. Knowledge, training and experience
§ The postholder will have experience of work within an NHS setting; and will have continued to develop their skills and expertise through programme of on-going personal development.
§ The postholder will have a basic understanding / knowledge of information governance and data protection principles.
§ The postholder will have good project management skills, with experience of managing programmes with competing timescales including a range of stakeholders.
§ The postholder will have experience of using electronic patient records systems, such as RIO, EMIS, CHS, adastra and any others relevant.
§ The postholder will have experience of populating and updating databases.
§ The post holder will be proficient in the use of standard microsoft office applications.
§ The postholder will be confident in their skills and knowledge base, but able to clearly articulate the limits of this to colleagues, and seek appropriate advice and support where this is necessary for the successful conclusion of a project.
§ The post holder will have knowledge of the healthcare industry or NHS as a whole.
3. Analytical and judgement skills
§ The postholder will have excellent time management skills when dealing with subject access requests with tight deadlines;
§ The postholder will have the ability to identify where they do not have sufficient information to reach robust conclusions on an issue, and to escalate any issues to a senior member of the team when required;
§ The postholder will have the ability to generate solutions and options to problems to ensure that programmes are delivered to time and within budget.
§ The postholder will be able to provide a robust defence for their recommended course of action, but be prepared to modify it in response to new information or the expert advice of others.
4. Planning and organisational skills
§ The postholder will work with the IG team to ensure MCH complies with data protection legislation and rules;
§ The postholder will have the ability and experience to complete work without direct supervision.
§ The postholder will have the skills and expertise to ensure that agreed plans are delivered, particularly where they do not have line management responsibility for those delivering the work.
§ The postholder will assist the IG team’s input to tenders and the mobilisation of new services, ensuring that all deadlines are met.
§ The postholder will have the ability to plan their own workload in order to deliver key targets/timescales.
5. Physical skills
§ The postholder will have advanced keyboard skills.
§ The postholder will have advanced use of a range of relevant IT packages.
§ The postholder will have the ability to operate audio-visual equipment.
§ The postholder will be required to travel between sites to meetings and event.
6. Responsibility for patient / client care
§ The postholder will have no direct responsibility for patient care, but will be required to assist patients appropriately during incidental contact.
§ The work undertaken by the postholder may have a direct impact on the organisations ability to provide clinical service, and as such the postholder is required to conduct himself or herself with the utmost propriety.
7. Responsibility for policy and service development implementation
§ The postholder will assist with the review and development of policies and procedures for the organisation with regards to information governance.
§ The postholder will assist and ensure the directorate contributes appropriately to the development of organisation-wide policies and procedures.
8. Responsibilities for financial and physical resources
§ The postholder will not be responsible for budgets;
§ The postholder will submit their own timesheets and travel claims accurately and in a timely manner.
§ The postholder will avoid resource and time-waste wherever possible.
9. Responsibilities for human resources (HR)
§ The postholder will assist with providing information governance training to all staff where required along with any training relating to the projects they are managing.
§ The postholder will be responsible for projects delivered by staff for which they do not have line management responsibility, and will be expected to do so with due regard for the requirements of their line manager and organisational policies and procedures.
§ The postholder will recognise and understand the impact of organisational change on teams and individuals, and will seek to develop strategies to support members of project teams they are working with through such changes.
10. Responsibilities for information resources
§ The postholder will ensure that relevant information that support decisions about information governance is filed and stored appropriately so it can be audited.
§ The postholder will ensure that all information collected and held by the directorate is stored in a confidential and appropriate manner and is destroyed in line with statutory requirements.
11. Responsibilities for research and development (R&D)
§ The postholder will undertake relevant audits within their areas of responsibility.
§ The postholder will undertake surveys that support the development and implementation of their projects and/or the development of the directorate.
12. Freedom to act
§ The postholder will have the ability and experience to complete projects without direct supervision.
§ The postholder will have the ability to make recommendations that ensure that their projects are delivered to time and budget, and to the highest possible level of quality.
§ The postholder will have the ability and experience to recognise when issues and risks are jeopardising the delivery of a project and escalate these issues to a more senior colleague when necessary.
§ The postholder will work under their own initiative and prioritise their workload to ensure the delivery of Directorate priorities.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Communication and relationship skills
Essential criteria
- Evidence of working in an NHS organisation. Evidence of dealing with generic email inboxes / telephone calls.
Desirable criteria
- Evidence of assisting with delivering training, or any other public speaking/presenting.
Knowledge
Essential criteria
- Evidence of basic information governance / data protection knowledge. Evidence of data security & protection toolkit (DSPT) knowledge. Evidence of microsoft office applications knowledge, i.e Word, Excel and Outlook
Desirable criteria
- Evidence of writing / assisting with reviewing policies and procedures.
- Evidence of NHS electronic patient records systems, including RIO, EMIS, CHS or Adastra
Analytical and judgement skills
Essential criteria
- Evidence of working under time scales and pressure. Evidence of handling sensitive records. Evidence of time management and appropriate escalation of issues.
Desirable criteria
- Evidence of putting forward solutions to problems where spotted.
MCH Values
Essential criteria
- Caring and compassionate, delivering quality and value and working in partnership
Further details / informal visits contact
- Name
- Harry Williams
- Job title
- IG manager & Data Protection Officer
- Email address
- [email protected]
If you have problems applying, contact
- Address
- MCH House
- Bailey Drive
- Gillingham Business Park
- Gillingham
- ME8 0PZ
- Telephone
- 07796182085
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