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London Ambulance Service NHS Trust

About

The London Ambulance Service NHS Trust (LAS) is the largest free ambulance service in the world, caring for more than one-and-a-half million patients every year.

We are the only London-wide NHS Trust and are at the frontline of the NHS in the capital. We serve an area of approximately 620 square miles. Broadly speaking, this is the whole area within the M25.

We have two main functions - the provision of an Accident and Emergency service to respond to 999 calls and our Patient Transport Service, which performs an important role in taking patients to and from their hospital appointments.

In addition, we also manage the Emergency Bed Service, which co-ordinates registers of specialised care facilities available across London, along with some national monitoring services.

Contact

Address: London Ambulance Service Headquarters; 220 Waterloo Road; London; SE1 8SD
Contact Number: 020 3069 0260

Find out more

Jobs Website

Closed

Ref: 308-EOC-0098-P Vacancy ID: 6782966

Clinical Advisor (Paramedic) Clinical Hub

Closed for applications on: 29-Nov-2024 00:02

Vacancy status: Closed

Closed for applications on: 29-Nov-2024 00:02

Location

Site: 999 Clinical Hub Waterloo/Newham
Address: 220 Waterloo Road
Town: London
Postcode: SE1 8SD
Major / Minor Region: London

Contract type & working pattern

Contract

Permanent & Secondment (6-12 Months)

Hours

Full time
Part time

37.5 hours per week (We will accepted a minimum of 11.5 hours per week)

Salary

Salary: £40,701 - £50,364 per annum inc HCAS (depending on location)
Salary period: Yearly
Grade: (Band 6)

Specialty

Main area: Clinical Advisor - Clinical Hub

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 9,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.

In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Job overview

Clinical Advisor - Paramedic, Clinical Hub

Emergency Operations Centres (EOC)

EOCs based at Waterloo and Newham with possible opportunities to work at UOC sites or additional Pinner site.

Unsocial hours payable, as applicable, under AfC Section 2. Please note internal candidates applying for secondments can remain on Annex 5.

Internal secondment or permanent positions available. For paramedics, opportunities are available to undertake our EOC clinical advisor / paramedic dual role (50/50).

This is an exciting time to join us to work in a unique clinical role as part of our continually developing Clinical Hub. You will enhance your skills and knowledge in a vital role that makes a difference to the lives of hundreds of patients every day.

You will be part of our multi-disciplinary team of clinical advisors working within the Clinical Hub supported with Nurses, Mental Health Nurses, APPs & Drs from a variety of backgrounds.

As a clinical advisor, you will be responsible for the assessment of patients’ health and clinical needs, by utilising your professional clinical knowledge and experience with support of a clinical decision support tool.

Using your experience and the new skills you will learn, you will be confident in your critical thinking ability which will enable you to provide a telephone clinical assessment, ensuring our patients are signposted to the right care, at the right time, in the right place.

You will benefit from an ongoing clinical training and development programme with access to online modules and CPD sessions as well as informal teams based learning.

You will need to have a professional clinical qualification with an active HCPC registration with significant post qualification experience. You will need to evidence demonstrable experience in emergency, urgent or primary care, in addition to showing competent current patient assessment skills.

Any secondments need to be for a minimum of six months post training, but we are keen to take people on extended secondments – nine or twelve months.

The Dual role clinical advisor / paramedic applications will be considered for twelve month secondments or permanent roles. Currently rota lines are available at Homerton and Waterloo ambulance stations. Other stations will be considered on an individual basis.

This is a 24/7 role and there is a requirement to work a variety of shifts including evenings, nights, weekends and bank holidays. Part-time hours (minimum 11.5 hours per week) will be considered in line with departmental requirements.

Successful candidates at longlisting will be sent an online assessment to complete. Training courses are planned throughout the year and full course attendance is mandatory.

Training is currently offered at Barking and will be full time office hours over 5, followed by six mentoring shifts (various hours) at either Waterloo or Newham which must be successfully completed within 4 weeks of the course.

You do not need to re-apply if you have submitted an application within the last 3 months.

Detailed job description and main responsibilities

To deliver high quality, safe and clinically effective health care over the telephone.
To support patients to manage their own condition at home, where clinically appropriate.
To recognise and work within scope of practice seeking support where appropriate.
To use professional judgement at all times, with the support of clinical assessment software.
Provide skilled and effective assessment of a patient’s presenting complaint through telephone consultation.
To bring together, analyse and critically evaluate a range of information during the telephone consultation and to provide accurate advice and health information to patients in order to empower and enable them to act upon the advice given.
To maintain an up to date awareness of current policies and utilise acquired skills in mental health, child protection, medication enquiries and all other aspects of general healthcare.
To liaise effectively between caller and third parties in critical situations/areas of concern e.g. safeguarding concerns where information is not consistent or may be disputed.
To maintain accurate records of all clinical assessments and patient enquiries.
To undertake a full range of patient facing duties appropriate to your clinical grade and background.
To identify and use information sources to support and underpin clinical decision making.
To refer to other clinical colleagues as necessary for advice whilst maintaining accountability and responsibility for all decisions made in relation to your clinical assessment.
To demonstrate the ability to remain focused on service delivery whilst dealing with an unpredictable, diverse and challenging workload.
To act independently within the constraints of professional and organisational policies and structures.
To work independently, taking responsibility and accountability for managing own workload, risk assessment and risk management.
To actively participate in clinical supervision to facilitate personal and professional development.
To maintain a healthy and safe working environment for self and colleagues.
To maintain a working knowledge of emergency procedures and escalate issues affecting service delivery as necessary.
To inform Clinical Hub Navigators and EOC Watch managers of any factors affecting service delivery as soon as they arise.
To use advanced listening and probing skills across a wide range of calls, some of which will be highly challenging due to emotive circumstances or Caller aggression.
To use complex communication skills including the use of language support services as necessary.
To provide support to callers who may be non-compliant with recommended outcomes.
To take responsibility for own personal development and to meet individual educational and development needs in line with service requirements.
To participate in personal development reviews (PDR) and with line manager support, identify areas of professional development in order to meet service and personal objectives.
To ensure that every patient contact is conducted appropriately with the best patient outcome as the priority.
To support the wider team in the delivery of key performance indicators.
To undertake alternative roles (with appropriate training and support) within the wider Trust.
Ability to carry out regular face to face patient contact to maintain HCPC registration and safely identify patients who can be treated and discharged or referred to alternative services and contribute to reducing unnecessary Emergency Department attendances.

Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Employer.

For more information on our equalities strategy, please visit our website and review our current equalities strategy.

In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.

High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.

Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide current e-mail address on the job application form and please check your email inbox and junk mail regularly.

If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.

Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.

The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.