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London Ambulance Service NHS Trust

Gwybodaeth

The London Ambulance Service NHS Trust (LAS) is the largest free ambulance service in the world, caring for more than one-and-a-half million patients every year.

We are the only London-wide NHS Trust and are at the frontline of the NHS in the capital. We serve an area of approximately 620 square miles. Broadly speaking, this is the whole area within the M25.

We have two main functions - the provision of an Accident and Emergency service to respond to 999 calls and our Patient Transport Service, which performs an important role in taking patients to and from their hospital appointments.

In addition, we also manage the Emergency Bed Service, which co-ordinates registers of specialised care facilities available across London, along with some national monitoring services.

Cysylltu

Address: London Ambulance Service Headquarters; 220 Waterloo Road; London; SE1 8SD
Contact Number: 020 3069 0260

Darganfod rhagor

Swyddi Gwefan

Closed

Cyf: 308-EOC-0098-P ID y swydd wag: 6782966

Clinical Advisor (Paramedic) Clinical Hub

Closed for applications on: 29-Tach-2024 00:02

Statws y swydd wag: Closed

Closed for applications on: 29-Tach-2024 00:02

Lleoliad

Gwefan: 999 Clinical Hub Waterloo/Newham
Cyfeiriad: 220 Waterloo Road
Tref: London
Cod post: SE1 8SD
Major / Minor Region: Llundain

Math o gontract a phatrwm gwaith

Contract

Permanent & Secondment (6-12 Months)

Oriau

Llawnamser
Rhan-amser

37.5 awr yr wythnos (We will accepted a minimum of 11.5 hours per week)

Cyflog

Cyflog: £40,701 - £50,364 per annum inc HCAS (depending on location)
Cyfnod cyflog: Yn flynyddol
Gradd: (Band 6)

Arbenigedd

Prif leoliad: Clinical Advisor - Clinical Hub

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

Trosolwg o'r swydd

Clinical Advisor - Paramedic, Clinical Hub

Emergency Operations Centres (EOC)

EOCs based at Waterloo and Newham with possible opportunities to work at UOC sites or additional Pinner site.

Unsocial hours payable, as applicable, under AfC Section 2. Please note internal candidates applying for secondments can remain on Annex 5.

Internal secondment or permanent positions available. For paramedics, opportunities are available to undertake our EOC clinical advisor / paramedic dual role (50/50).

This is an exciting time to join us to work in a unique clinical role as part of our continually developing Clinical Hub. You will enhance your skills and knowledge in a vital role that makes a difference to the lives of hundreds of patients every day.

You will be part of our multi-disciplinary team of clinical advisors working within the Clinical Hub supported with Nurses, Mental Health Nurses, APPs & Drs from a variety of backgrounds.

As a clinical advisor, you will be responsible for the assessment of patients’ health and clinical needs, by utilising your professional clinical knowledge and experience with support of a clinical decision support tool.

Using your experience and the new skills you will learn, you will be confident in your critical thinking ability which will enable you to provide a telephone clinical assessment, ensuring our patients are signposted to the right care, at the right time, in the right place.

You will benefit from an ongoing clinical training and development programme with access to online modules and CPD sessions as well as informal teams based learning.

You will need to have a professional clinical qualification with an active HCPC registration with significant post qualification experience. You will need to evidence demonstrable experience in emergency, urgent or primary care, in addition to showing competent current patient assessment skills.

Any secondments need to be for a minimum of six months post training, but we are keen to take people on extended secondments – nine or twelve months.

The Dual role clinical advisor / paramedic applications will be considered for twelve month secondments or permanent roles. Currently rota lines are available at Homerton and Waterloo ambulance stations. Other stations will be considered on an individual basis.

This is a 24/7 role and there is a requirement to work a variety of shifts including evenings, nights, weekends and bank holidays. Part-time hours (minimum 11.5 hours per week) will be considered in line with departmental requirements.

Successful candidates at longlisting will be sent an online assessment to complete. Training courses are planned throughout the year and full course attendance is mandatory.

Training is currently offered at Barking and will be full time office hours over 5, followed by six mentoring shifts (various hours) at either Waterloo or Newham which must be successfully completed within 4 weeks of the course.

You do not need to re-apply if you have submitted an application within the last 3 months.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

To deliver high quality, safe and clinically effective health care over the telephone.
To support patients to manage their own condition at home, where clinically appropriate.
To recognise and work within scope of practice seeking support where appropriate.
To use professional judgement at all times, with the support of clinical assessment software.
Provide skilled and effective assessment of a patient’s presenting complaint through telephone consultation.
To bring together, analyse and critically evaluate a range of information during the telephone consultation and to provide accurate advice and health information to patients in order to empower and enable them to act upon the advice given.
To maintain an up to date awareness of current policies and utilise acquired skills in mental health, child protection, medication enquiries and all other aspects of general healthcare.
To liaise effectively between caller and third parties in critical situations/areas of concern e.g. safeguarding concerns where information is not consistent or may be disputed.
To maintain accurate records of all clinical assessments and patient enquiries.
To undertake a full range of patient facing duties appropriate to your clinical grade and background.
To identify and use information sources to support and underpin clinical decision making.
To refer to other clinical colleagues as necessary for advice whilst maintaining accountability and responsibility for all decisions made in relation to your clinical assessment.
To demonstrate the ability to remain focused on service delivery whilst dealing with an unpredictable, diverse and challenging workload.
To act independently within the constraints of professional and organisational policies and structures.
To work independently, taking responsibility and accountability for managing own workload, risk assessment and risk management.
To actively participate in clinical supervision to facilitate personal and professional development.
To maintain a healthy and safe working environment for self and colleagues.
To maintain a working knowledge of emergency procedures and escalate issues affecting service delivery as necessary.
To inform Clinical Hub Navigators and EOC Watch managers of any factors affecting service delivery as soon as they arise.
To use advanced listening and probing skills across a wide range of calls, some of which will be highly challenging due to emotive circumstances or Caller aggression.
To use complex communication skills including the use of language support services as necessary.
To provide support to callers who may be non-compliant with recommended outcomes.
To take responsibility for own personal development and to meet individual educational and development needs in line with service requirements.
To participate in personal development reviews (PDR) and with line manager support, identify areas of professional development in order to meet service and personal objectives.
To ensure that every patient contact is conducted appropriately with the best patient outcome as the priority.
To support the wider team in the delivery of key performance indicators.
To undertake alternative roles (with appropriate training and support) within the wider Trust.
Ability to carry out regular face to face patient contact to maintain HCPC registration and safely identify patients who can be treated and discharged or referred to alternative services and contribute to reducing unnecessary Emergency Department attendances.

Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Committed Employer.

In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.

High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.

Please note, the selection processes at London Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications is monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide a current e-mail address on the job application form and please check your email inbox regularly.

If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.

Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.

The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.

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Rhaid bod gennych gofrestriad proffesiynol priodol yn y DU.

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.