Clinical Support Worker - Ophthalmology

 Key Result Areas:

Professional Values

To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust

Uphold the Trust values and standards at all times. 

Ensure records and documentation are maintained, kept confidential and meets Trust standards in line with the Data Protection Act

Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment

To report any accidents or incidents as described by the Trust’s policy and procedures ensuring an open and transparent culture.

To take reasonable care of the health and safety of themselves and of other persons

To adhere to the Trust’s dress code policy, maintaining a smart appearance at all times

To assist other wards, departments and teams within the Trust as and when required by service needs

To adhere to the Trust’s IT policies regarding e-mail and internet usage 

To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures. 

Clinical Practice

To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.   

To assist in the supervision of other healthcare and support staff as directed. 

To carry out duties as specified within the Trust’s approved core task list for Clinical Support Workers/Healthcare Assistant without direct supervision. 

To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patient’s condition. 

Provide and deliver a high standard of individualised care under the direction but not direct supervision of the registered professional. 

To report all care that has been given to patients within the team to a registered professional  

To accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times.   

To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional.  

To keep the clinical area clean and tidy, maintaining a safe environment. 

To adhere to Trust infection control procedures, demonstrating an understanding of cross infection 

To chaperone or escort patients as needed under the direction of the registered professional. 

To support relatives demonstrating compassion and empathy under the guidance of a registered professional. 

To assist with the discharge process for patients as directed by the registered professional.

Communications and Interpersonal Relationships

Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and the means to overcome them.

Always introduce yourself in line with the Trusts privacy and dignity promises and the principles of good customer service. 

To answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional.

Communicate effectively within the multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.

Contribute to the reporting, handover and documentation of patient care as delegated by a registered professional maintaining confidentiality at all times.

Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture. 

Use the Trust information support system and other computer systems as required by the clinical area.

Team Working

Take all reasonable steps to ensure the safe keeping of patient’s property in accordance with Trust policy.

Promote a professional, welcoming and uncluttered environment; keep all storage areas safe, clean and tidy 

To share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning. 

Ensure all waste and soiled linen is disposed of in line with Trust policy 

Participate in audit under the direction of the registered professional 

Clean and check of beds, bed spaces and lockers in the patient area following discharge and in preparation for admission (inpatient areas only).

Ensure deliveries are stored correctly and stock maintained to the required level. 

Support the house keeper with general house keeping duties, reporting as necessary essential cleaning needs (inpatient areas only). 

Education, Training and Personal Development

To ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training.

To complete the Trust’s Clinical Support Worker/Healthcare Assistant Induction programme.

To participate in appraisals and personal reviews and work to achieve agreed set objectives.

To undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills. 

To continue personal development in relation to identified objectives.

Maintain up to date knowledge of changes in policies and procedures relevant to the post.