Business Administration Apprentice

Job overview

We are looking for a hard-working and enthusiastic individual, with good planning and organisational skills, to provide confidential and effective administrative support across the Delivery, Operations & Business (DOB) Team. 

Responding to emails from generic mailboxes, updating databases, and communicating with key internal/external stakeholders are essential to the role. The postholder will demonstrate good practice and a willingness to learn, whilst following appropriate processes to contribute towards continuously improving individual and team performance. 

Good communication skills are required, as the successful candidate will be a first point of contact for the team and liaise with members of the wider Workforce, Training & Education (WT&E) directorate. The successful candidate will be responsible for ensuring all information is communicated in a professional and timely manner. 

The postholder must be committed to actively championing NHSE values and behaviours.

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·       Supporting the team with diary management including scheduling meetings

·       Supporting internal & external meetings and events as appropriate

·       Supporting online events and meetings such as online workshops

·       Providing support to projects, such as collating resources, creating surveys, and creating project documents

·       Collating data etc. and uploading/storing as appropriate

·       Working from a generic mailbox and in line with instructions provided

·       Supporting the work of the team (e.g. senior management meetings, record keeping) as appropriate

·       Organising and contributing to team meetings

·       Liaison with relevant stakeholders, wider team members and managers

·       Photocopying and word processing duties

·       Ensuring electronic files are maintained

·       Maintaining contact lists

·       Answering phone calls on behalf of the team, signposting and taking messages as appropriate

·       Responding to email and telephone queries

·       Provide appropriate support to colleagues and managers as requested in line with NHS England values and behaviours and the functions of the team and provide cover for colleagues as necessary to ensure business continuity

·       Share good practice within the team and follow appropriate guidance and processes as instructed.

·       Contribute to efforts within the team to continually improve performance

Working for our organisation

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.