Call Handler (Internal Only)

Job overview

**This position is open to staff working at the Trust in the ‘ECT Family’ this includes current East Cheshire NHS Trust employees, bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups. ** 

 **If you would like to apply for this position please complete the attached Short Application Form and email this to the Recruitment Team at: [email protected] clearly marking for which vacancy you are applying for in the Subject Header of the email. Please note applications received after the closing date and time will not be accepted**.  

The Outpatient Booking Team are looking for a well-organised, self-confident and proactive individual  as a Call Handler in a very busy and demanding environment.

Work is time sensitive and target driven and will involve liaising with patients, clinical staff and managers at all levels. Good communication skills are crucial in this role.

The role offers flexible working in a good team spirit with excellent support.

The successful applicants will have previous administrative experience and ideally knowledge of NHS computer systems and will have worked in a hospital environment along with having excellent customer service skills. They will be able to work independently once fully trained but will also be a key member of the team.

Hours per Week:37.5 

Advert

Working as part of the specialty operational team to answer incoming calls to the Booking Centre at Macclesfield District General Hospital.

The post-holder will provide an efficient and effective administrative and booking service for the Planned Care directorate. The post requires good organisational and keyboard skills and a professional telephone manner. 

The post-holder will be expected to work closely with colleagues across the multi-disciplinary teams, using their initiative and decision making within agreed service guidelines and local and national targets.

Working for our organisation

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.