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Norfolk and Norwich University Hospitals NHS Foundation Trust
About
The Norfolk and Norwich University Hospitals NHS Foundation Trust provides a full range of acute clinical services for a catchment area of up over 1 million people. Our vision is “to provide every patient with the care we want for those we love the most”, reflecting the utmost importance that we attach to the quality of care and experience that each and every one of our patients receives.
We provide specialist services in radiotherapy, neonatalogy, paediatrics, orthopaedics, plastic surgery, ophthalmology, rheumatology, medicine and surgery. Every year our 7,000 staff treat people from Norfolk, neighbouring counties and further afield. Our patients are referred to us by around 100 local GP surgeries and other acute hospitals and primary care Trusts around the country. We are involved in the teaching and training of a wide range of health professionals, in partnership with the University of East Anglia and other local education providers.
Receptionist - Acute Medical Unit (AMU)
Closed for applications on: 29-Nov-2024 00:01
Vacancy status: Closed
Closed for applications on: 29-Nov-2024 00:01
Key details
Location
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Postcode
- NR4 7UY
- Major / Minor Region
- Norfolk
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
Salary
- Salary
- £23,615 per annum, pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 2)
Specialty
- Main area
- Acute Medicine Unit
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
We are looking to employ highly motivated and organised individuals to join our busy receptionist team covering across 3 Acute Medical units plus our Same Day Emergency Care Department.
The Department is extremely busy, and the work is challenging, fast moving and sometimes of a sensitive nature.
The post will involves dealing with telephone and face-to-face enquiries and a full range of administrative and clerical duties including the keeping of IT systems up to date with patients details and the patients journey within their hospital stay.
We are looking for applicants that can prioritise, have excellent customer service skills, be dedicated and courteous and will also have excellent verbal and written communication skills and IT keyboard skills with a methodical approach. You must be able to deal with sensitive/confidential issues, be flexible and be a team player and ready for the challenge that this demanding but rewarding role will present.
We are looking for applicants to work all shift patterns that run over a 24-hour period, 7 days a week, 365 days a year. You will be required to cover early, late, night and weekend shifts.
In return, we can offer you a job role with purpose and by joining us you can also access a competitive benefits package, including fantastic annual leave allowance.
Our values of People Focused, Respect, Integrity, Dedication and Excellence-PRIDE are important to us.
Advert
What is AMU looking for?
We are looking for friendly and enthusiastic people who would like to make a difference working frontline in a role which is at the heart of the NHS. You will work alongside our receptionists, nurses, and other allied professionals. This role will include meeting and greeting patients and relatives as the first point of contact. Providing telephone coverage, admitting patients using the relevant computer systems and update as necessary for the duration of the patients stay whilst on AMU, and other general receptionist duties.
As a team and as a department working within one of the largest hospitals in the UK in terms of inpatient capacity, we strive to provide the best experience to all from the initial first greeting to the end of the patients journey within AMU always demonstrating the NNUH’s pride values.
If you are interested in joining our reception team and feel that you could bring a positive approach and you are looking for a rewarding supportive job role and feel you could make a difference, then AMU is the place for you.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
What AMU offers?
- Working on AMU would require you to work the following shift patterns 6am-2pm, 2pm-10pm, 10pm-6am. This will include weekends, bank holidays and include working over Christmas, Easter and New year.
- Gaining life skills within a fast-paced job role dealing with many different scenarios daily.
- Having the opportunity to participate in further education to obtain extra qualifications for example: NVQ business and administration and NVQ Customer services.
- The ability to increase your confidence and the opportunity to make a difference working within the NHS.
- You will obtain good IT skills, strong communication skills and will be able to work on your own initiative as well as under the direction of your colleagues within all areas of AMU.
- Become part of a friendly dynamic team.
- You will gain confidence in a hardworking but rewarding job role.
- Ensure Patients Case Notes are prepared and available in a timely fashion.
- To accurately record the case notes movement and location on Patient Administration System (PAS)
- Making up patient admission packs in advance of admissions, including producing duplicate label sets, preparing wrist bands, bed cards etc.
- Keep records up to date by using Pas. i.e. Patients referrals, admissions and transfers/discharges from the unit in line with the Trust Pas User Policies.
- File and prepare Patients Case Notes on Discharge – in order to prepare clinical coding form for patient episode and ensure it is completed by medical staff on a daily basis.
- Arrange where appropriate follow-up outpatient appointments.
- Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.
- Bed allocation – to ensure information from the nursing staff on discharge/transfers are updated on the patient location board liaising with the Bed Manager and Ward Coordinator on a regular basis throughout the day.
- Manage incoming non-medical telephone calls and deal with them appropriate. To use the fax machine as and when required.
- Manage incoming telephone calls and accurately record patient details on the Symphony system.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Applicant requirements
Person specification
Qualifications
Essential criteria
- Good general standard of literacy and numeracy
Experience
Essential criteria
- Previous clerical work including data input
Desirable criteria
- Experience in NHS or customer service organisation
Skills
Essential criteria
- Good communication and interpersonal skills
- Understanding of the need for confidentiality
- Flexible – able to multi-task and prioritise
- Preference for working in and supporting a multi-disciplinary team
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Further details / informal visits contact
- Name
- Sonja Liddiment
- Job title
- Deputy Admin Manager
- Email address
- [email protected]
- Telephone number
- 01603 287205
- Additional information
If you require more information, please do not hesitate to contact either Sonja Liddiment,[email protected] or Joanne Moseley, [email protected], Deputy Mangers for the Acute medicine unit or Tyko Newton [email protected], Administration Manager.
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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