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Central and North West London NHS Foundation Trust
About
Central and North West London NHS Foundation Trust (CNWL) is one of the largest trusts in the UK, caring for people with a wide range of physical and mental health needs. We have approximately 7,000 staff who provide healthcare to a third of London's population and across wider geographical areas, including Milton Keynes, Kent, Surrey and Hampshire.
As a Foundation Trust we involve service users, carers, the public, staff and partner organisations in the way that we are run and our future development. If you are interested in becoming a member of our Foundation Trust please visit: www.cnwl.nhs.uk
(source: Central and North West London NHS Foundation NHS Trust website)
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Receptionist
Closed for applications on: 4-Dec-2024 12:28
Vacancy status: Closed
Closed for applications on: 4-Dec-2024 12:28
Key details
Location
- Site
- Health @ the Stowe
- Address
- 260 HARROW ROAD
- Town
- London
- Postcode
- W2 5ES
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday / Office based)
Salary
- Salary
- £28,622 - £30,225 Per annum incl HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Administration
Job overview
We have an exciting opportunity for a band 3 receptionist/administrator to join our Eating Disorder Service team based in our new site, Health @ the Stowe in West London.
The Vincent Square Eating Disorder Service offers a range of specialist services for women, men, children and young people who are suffering with any form of an eating disorder. The service provides a various range of treatments, including assessment and community, outpatient therapy, day programme services and inpatient care across different sites.
We are looking for an enthusiastic and motivated receptionist to provide an important and efficient administrative service supporting the outpatient eating disorder team at Health @ the Stowe. The role will include the welcoming and directing of all service users and visitors to the appropriate personnel, manning the reception desk, answering the phones and emails and assisting in maintaining a safe environment for all patients, visitors and staff.
Advert
The post holder will be based on-site and will be involved in the day to day running of the outpatient ED department. They will be the first point of contact for patients and clinicians and will be expected to manage reception and administrative tasks and responsibilities independently and efficiently.
Whilst manning the main reception desk, the post holder will be expected to answer telephone enquiries, respond to emails, direct service users and visitors to the correct location, log maintenance issues, book transport and interpreters as well as general administrative tasks such scanning and printing.
Working for our organisation
Values
Central and North West London NHS Foundation Trust expects all staff to act in a way that shows you understand our core values and are willing to put them into practice with service users/patients, their friends, family and carers and also other staff members.
COMPASSION: contribution to a caring and kind environment and recognition that what you do
and say can help to improve the lives of others.
RESPECT: acknowledge, respect and value diversity of each individual, recognition of uniqueness.
EMPOWERMENT: continually try to provide information, resources and support to help others
make their own decisions and meet their own needs. The Trust endeavours to support all staff to
enable them to develop and grow.
PARTNERSHIP: work closely with others and behave in a way that shows that you recognise that
commissioners and users of our services are the people who generate and fund our work
Detailed job description and main responsibilities
Answer telephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties.
Manning the main reception area, directing service users and visitors as well as providing information and advice.
Provide administrative support to all clinical staff.
Maintain stock levels - both clinical and non clinical
Undertake logging and monitoring of maintenance issues
Process incoming and outgoing e-mails and other communications
To undertake photocopying and distribution of documents, processing of
correspondence and general clerical duties as required
Providing support and cross cover to the senior administrative team during periods of leave. This can include, but is not limited to, inputting, outcoming & closing referrals, arranging and booking appointments, POD registration and formatting & finalising letters
Applicant requirements
Person specification
EDUCATION and QUALIFICATIONS
Essential criteria
- Educated to Diploma level or NVQ Level 3
- GCSE Maths & English (Grade C or above) or equivalent
Desirable criteria
- European Computer Driving License (EDL)
Knowledge & Experience
Essential criteria
- Demonstrable previous administrative experience
- Experience of working as part of a team
- Experience of working in NHS or similar environment with day to day contact with both professionals and members of the general public
- Experience of processing complex referrals
Desirable criteria
- Experience of working in the NHS within a Mental Health setting
Attitude, Aptitude and Personal Characteristics
Essential criteria
- Ability to prioritise workload
- Ability to make judgments on receipt of information and when to seek advice or expert opinion.
- Able to understand and implement confidentiality in an NHS setting
- Able to treat service users with respect and dignity at all times, with a culturally sensitive approach
- Able to maintain professionalism in an often emotionally challenging environment
Skills and Knowledge
Essential criteria
- A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel, Outlook Diary with ability to create and manage Excel spreadsheets
- Customer service and liaison skills
- Able to take and summarise minutes
- Good organisational skills and ability to work on own initiative
- Actively engages in supervision and professional development opportunities
Desirable criteria
- Knowledge of medical terminology
- Ability to develop and implement systems and processes to increase service efficiency
- Awareness and knowledge of Health and Safety regulations
Further details / informal visits contact
- Name
- Sarah Rosario
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 07483939470
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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