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East Kent Hospitals University NHS Foundation Trust
About
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.
We also provide some specialist services for a wider population, including renal services in Medway and Maidstone and a cardiac service for all of Kent based at William Harvey Hospital, Ashford.
Our vision is 'great healthcare from great people'. Everything we do is guided by our vision and values.
We have a national and international reputation for delivering high quality specialist care, particularly in cancer, kidney disease, stroke and vascular services.
We value and pursue excellence in research and innovation. Our Trust has been ranked first in Kent for clinical research studies, as well as consistently recruiting high numbers of patients into research trials.
As a teaching Trust we play a vital role in the education and training of doctors, nurses and other healthcare professionals, working closely with local universities and Kings College University in London.
We’re on an exciting journey of transformation, with a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work, there’s never been a better time to join us.
Pathway Co-ordinator and Operational Support
Accepting applications until: 08-Dec-2024 23:59
Vacancy status: Open
Accepting applications until: 08-Dec-2024 23:59
Key details
Location
- Gwefan
- Kent and Canterbury Hospital
- Tref
- Kent & Canterbury
- Cod post
- CT1 3NG
- Major / Minor Region
- Kent
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Full time
- Flexible working
Salary
- Cyflog
- £26,530 - £29,114 per annum
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 4)
Specialty
- Prif leoliad
- Neurology
Trosolwg o'r swydd
· Take the lead in providing operational business support for the Service Manager’s in Neurology and Stroke
· Provide full and comprehensive administrative support to the operational team to enable the Service Manager’s to meet the expectation of key performance indicators
· Provide line management to the administration team working within Medical Day Unit
· Improve systems and processes in conjunction with the Clinical Pathway Co-Ordinator on Medical Day Unit
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Pathway Co-Ordinator
· Take responsibility of the co-ordination of the patient’s pathway to ensure that the patient’s journey is managed efficient, smoothly and in accordance with targets and agreed timescales.
· Bring appointments forward for patients at are at risk of breaching RTT targets and chase test result with the appropriate department such as Radiology, Nuclear Medicine, Cardiology.
· Report on long waiters, undated patients and those dated over 18 weeks awaiting diagnostic/results.
· Liaise with different stakeholders including patients, GP’s and clinical teams.
· Support the operational team with aspects of service development.
Admin Management
· To be responsible for the day-to-day line management of Medical Day Unit administrative team, being the first point of contact for all areas of management including performance and conduct.
· Daily validation of all PTL’s to ensure patient pathways are of good quality and comply with Access Policy standards.
· Work collaboratively with the clinical tams on each site to plan activity making full use of all available capacity and developing plans to address capacity issues. Ensure agreed actions are delivered and staff accountable for delivering and have appropriate knowledge, skills and training to achieve targets.
Gweithio i'n sefydliad
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Pathway Co-Ordinator
· Take responsibility of the co-ordination of the patient’s pathway to ensure that the patient’s journey is managed efficient, smoothly and in accordance with targets and agreed timescales.
· Ensure all clinical capacity is identified and capacity fully utilised
· Identify training opportunities to support and advise the senior medical secretaries in the helping them to meet the targets with outcomes.
· Cancel, reinstate or suspend clinics on the patient access system and ensure patients are aware of the changes if their appointments are affected
· Bring appointments forward for patients at are at risk of breaching RTT targets and chase test result with the appropriate department such as Radiology, Nuclear Medicine, Cardiology.
· Report on long waiters, undated patients and those dated over 18 weeks awaiting diagnostic/results.
· Liaise with different stakeholders including patients, GP’s and clinical teams.
· Support the operational team with aspects of service development.
Admin Management
· To be responsible for the day-to-day line management of Medical Day Unit administrative team, being the first point of contact for all areas of management including performance and conduct.
· To be responsible for the recruitment to vacant posts and to manage staff performance through annual appraisal and personal development plans.
· To be responsible for the management of the workload of the specialty administration service, ensuring high levels of quality, turnaround times and targets.
· Daily validation of all PTL’s to ensure patient pathways are of good quality and comply with Access Policy standards.
· Work collaboratively with the clinical tams on each site to plan activity making full use of all available capacity and developing plans to address capacity issues. Ensure agreed actions are delivered and staff accountable for delivering and have appropriate knowledge, skills and training to achieve targets.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Meini prawf hanfodol
- Worked within the NHS for a minimum of 2 years
Meini prawf dymunol
- Experience of supervision of staff
Qualifications
Meini prawf hanfodol
- Educated to GCSE level
Meini prawf dymunol
- Evidence of IT skills
Skills
Meini prawf hanfodol
- Evidence experience of managing patient pathways and ensuring these meet RTT target and deadlines
Meini prawf dymunol
- Evidence of ability to work under pressure and problem solving
Further details / informal visits contact
- Enw
- Mandy Griffin
- Teitl y swydd
- Deputy General Manager for Neurosciences
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07934603320
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