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St Anne's Community Services
About
St. Anne’s Community Services (St Anne’s) is a charity that is committed to enabling people to live their best life. We believe that the people we support should live a life without limits.
Founded as a daytime shelter for homeless men in Leeds in 1971, we have expanded over the years to become the charity we see today. Our very first service was established to support some of society’s most vulnerable people, and we have maintained this ethos, with the people we support at the centre of everything we do.
We are proud to support over 1,600 adults across the North of England, and as a ‘not for profit’ organisation, we are proud to reinvest every pound we earn back into the charity and the services we provide.
We deliver a high standard of quality care which is reflected in our services Care Quality Commission (CQC) inspections, with other services with awards/ accreditations. Of our 100 properties providing housing support to nearly 600 tenants, 90% are already EPC compliant. We are a leading Positive Behaviour Support training provider which is RRN Certified (Restraint Reduction Network) accredited.
We are committed to supporting people to live their best life, as we believe that the people we support should have “a live a life without limits”.
Night Concierge - Leeds
Accepting applications until: 04-Dec-2024 23:59
Vacancy status: Open
Accepting applications until: 04-Dec-2024 23:59
Key details
Location
- Site
- Simmons Court
- Address
- Easy Road
- Town
- Leeds
- Postcode
- LS9 8QX
- Major / Minor Region
- West Yorkshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Working on a rota basis between the hours of 7pm and 7am involving working weekends and bank holidays)
Specialty
- Main area
- Security
Job overview
Advert
- Responding positively to customer requests and queries, efficiently offering solutions or recommendations
- Completing concierge check lists, feeding back information, and completing incident reports if required
- Developing and delivering effective administrative procedures
- Ensuring that security of the service is maintained by completing hourly checks and constant monitoring of CCTV
- Ensuring the safety and security of the building
The successful candidate will have;
- Experience of security or working with vulnerable adults in a similar role is essential
- A strong work ethic and duty of care and be able to contribute to a positive team approach
- A positive, can-do attitude
- Must be able to work independently.
- Basic health and safety knowledge
- NVQ2 in Front of House Reception or similar is desirable
Working for our organisation
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
- Rising annual leave each year to a maximum of 33 days (including statutory holidays)
- 24 Hour Employee Assistance Programme
- Continuous opportunities for ongoing training and career development
- Cycle To Work scheme
- Refer A Friend recruitment initiative
- Flexible working opportunities (where applicable) upon successful completion of probation period
- Group Personal Pension Scheme
- Discounted income protection scheme
- Free car parking at most services
- Free life assurance cover
Detailed job description and main responsibilities
As Night Concierge you will provide first contact and security to the customers at night within a supported housing scheme. The post-holder will be responsible for controlling access to the building, dealing with emergencies, carrying out Health and Safety checks and communicating any concerns or events to the rest of the team.
This is an active evening role which will require a high level of diligence, keen observation skills and great interpersonal skills.
We provide 24-hour support to our customers each day and every day. You’ll work on a rota basis between the hours of 7pm and 07:00am and take your turn working weekends and bank holidays.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Experience
Essential criteria
- Experience of security and/or working with vulnerable adults in a similar role
Desirable criteria
- NVQ Front of House
- Basic health and safety knowledge
Documents
Further details / informal visits contact
- Name
- Deborah Liddle
- Job title
- Supported Housing Manager
- Email address
- [email protected]
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