Healthcare Support Worker - Outpatients Services

Job overview

Our Trust provides outpatients clinics across a number of sites. There are a vast number of specialties that are covered, from paediatrics to elderly care, general surgery, breast, oncology & minor ops .

This is an exciting time for the outpatients department as we forge forward with improving the service for the patients and the organisation

Our health care support workers are an integral part of the team that delivers services to more than 300,000 patients per year. As an organisation, we have a very active research & development Team, who support patients attending the clinics for regular follow up, especially within the Rheumatology, Dermatology, Gastroenterology and Oncology Services. We have also recently opened a purpose built fracture clinic at PAH.

We welcome applications from motivated and enthusiastic individuals who will be encouraged to develop within this role by working towards gaining the Care Certificate, a nationally recognised qualification . You will also gain hands on experience, supported by our Practice Development Team and our experienced Outpatient Team.

We would encourage Informal visits to the department where we would be delighted to show you around.

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• To work as a member of the team in the delivery of direct patient care under the direction of the Outpatients Manager.
• The level of duties undertaken will be agreed and monitored by the clinic manager.
• To assist with basic care and other patient related clinic activities under the supervision or as directed by a Registered Nurse.
• To carry out tasks as instructed by a qualified nurse.
• Assisting with the smooth running of the clinics and the continued service given to patients.
• To be flexible within working hours to accommodate the running of the clinics.

Working for our organisation

Our Organisation  

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping. 

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire. 

Our Values 

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences: 

Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts 

Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both 

Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care 

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.