Operational Support Manager - Emergency Medicine

Job overview

An exciting opportunity has arisen to join the Emergency Medicine Group as an Operational Support Manager.

This is a great opportunity for those wishing to join a fast paced and forward thinking group, supporting the achievement of key performance indicators and further developments.

The post holder will need to have management experience, be a highly visible and credible manager and have strong leadership qualities. A focus on ensuring the development and provision of a comprehensive, high quality, patient centered services. The candidate will need to have excellent interpersonal skills allowing them to work closely with Administrative, Senior Management and Clinical Teams etc.

Please be advised that interviews are scheduled for 17th December 2024.

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Main duties of the job

This post is to support with the management of the department key performance indicators including:

• Ambulance Handover Delays – 15 and 0 minutes
• 12 hours from decision to admit to patients being moved from ED
• Supporting the improvements within the 4 hour target within the department

The role is primarily a liaison role between the Acute & Emergency Medicine Group, the managers of the day of the other clinical groups and the site management team to ensure the smooth operation of the department.

The other key function of the role will be targeted to support development projects across the Emergency medicine footprint as defined by the senior operational team. 

You will need to be resilient, confident & possess skills that will enable you to understand the service: you will be creative in your approach to problem solving and have an ability to think differently.

This role is being advertised as a developmental opportunity for someone wanting to start their career in operational management. You will join the team with a clear plan to develop to a Band 7 Operations and Performance Manager over an 18month period, with competencies requiring evidence and sign off throughout the period. Attached to this advert is the Band 7 OPM Job description and person specification which is what you will be working towards.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence^® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.