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George Eliot Hospital NHS Trust
About
The George Eliot Hospital NHS Trust is a single site hospital on the outskirts of Nuneaton, Warwickshire. They provide a range of traditional district general hospital health services including medical, surgical and maternity care. However, the hospital’s management and clinical teams are committed to delivering the Department of Health’s vision to provide care closer to people’s homes and are currently developing an exciting strategy for the future of the hospital and the way it provides care to local people.
They serve a population of approximately 250,000 from the surrounding areas of Nuneaton and Bedworth, North Warwickshire, South West Leicestershire and Northern Coventry and work closely with other hospitals for services like cancer, pathology and coronary heart disease, amongst others. The hospital also provides some services such as physiotherapy and occupational therapy in the community.
In recognition of the hospital’s teaching, the Trust secured external funding for a state-of-the-art £5.5m Training and Education Centre which opened in October 2006.
The George Eliot Hospital NHS Trust is determined to improve the quality, accessibility and effectiveness of care, and meet the growing expectations of our patients and public.
The hospital is named after the author George Eliot (born Mary Ann Evans) who was born and lived locally for many years. Many of the wards and departments are named after characters and places in her books.
Booking Clerk/Receptionist
Accepting applications until: 29-Nov-2024 23:59
Vacancy status: Open
Accepting applications until: 29-Nov-2024 23:59
Key details
Location
- Site
- George Eliot Hospital NHS Trust
- Address
- College Street
- Town
- Nuneaton
- Postcode
- CV10 7DJ
- Major / Minor Region
- Warwickshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (six days working Monday - Saturday)
Salary
- Salary
- £23,614 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 2)
Specialty
- Main area
- Endoscopy
- Interview date
- 10/12/2024
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.
Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.
We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview
Job Title: Booking Clerk/Receptionist
Hours per week: 37.5 hours per week (six days working Monday - Saturday)
Perm/Fixed Term: Permanent
Salary: £23,614 per annum
Closing Date: Friday 29th November 2024
Interview Date: Tuesday 10th December 2024
This post may close early due to high numbers of applications, so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
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To ensure an effective and efficient booking service is provided within the Endoscopy Unit.
To provide the first point of contact for patients attending the unit and wishing to schedule their appointments, presenting a friendly and efficient image.
Working for our organisation
Here at George Eliot our vision to ‘excel at patient care’ taking centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:
Effective open communication
Excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Detailed job description and main responsibilities
- To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols.
- To draw up lists for operation sessions, in accordance with agreed protocols.
- To reschedule appointments and lists as necessary, according to agreed protocols.
- To provide information to patients about booking procedures and provide relevant leaflets and information packs.
- To assist with the maintenance and validation of waiting list information.
- Liaise with Consultant/Surgeons when compiling operation lists.
- Book patients for operations from peripheral clinics held at other hospitals.
- Provide provisional operation lists to surgeons for them to agree/alter as necessary.
- Book patients onto other hospital operation lists for day surgery.
- Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
- To be flexible and be willing to assist and cover other colleagues within the Unit.
- Welcome patients and members of the public entering the department.
- Check and update patients’ personal details as required on Lorenzo and ensure all case notes are tracked to the department.
- Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
- Complete the transfer of patients on Lorenzo system, in a timely manner.
- Make follow up outpatient appointments as required.
- Assist patients with any transport difficulties.
- Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
- Answer the telephone and take necessary action.
- Download information from Unisoft for endoscopy staff to submit reports to GP’s.
- Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
- Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
- Follow the required procedure for all patients who do not attend on the day to ensure;
- Patient is removed from waiting list or receives another appointment
- Lorenzo is updated
- Details are given to the Ward Manager
- If clinics are not open to allow the booking of outpatient appointments inform relevant parties
Special Requirements
- Possess a good standard of education along with good keyboard skills RSA 11 or equivalent.
- A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.
- Must be able to communicate in a professional manner with the public, internal and external professional bodies.
- The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
- To sit for long periods of time inputting data onto computer programme.
- To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone.
- To be able to communicate with all disciplines of staff and internal and external professional bodies.
- 6 day working service.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Person specification
Experience and Knowledge
Desirable criteria
- Experience of working in an office environment
- Familiar with Lorenzo or similar system
Qualification and Professional Training
Essential criteria
- Basic numeric & literacy skills
- Good standard education
Desirable criteria
- Key – board skills RSA II or equivalent
Skills and Abilities
Essential criteria
- Ability to respond to work as part of a team or on own initiative
- Conscientious and hard working
- Ability to deal with distressing situations compassionately
- Demonstrate the need for Tact, diplomacy and resilience as required
- Ability to adapt to change
- Commitment to personal development and service improvement
- Knowledge of computer systems
Personal Qualities
Essential criteria
- Flexible to the needs of the service
- Reliable
Other
Essential criteria
- Good Previous Health Record
- Able to maintain professional appearance
Further details / informal visits contact
- Name
- Josephine Tirre
- Job title
- Administration Co-ordinator
- Email address
- [email protected]
- Telephone number
- 024 76865150
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