Trac proudly powers the recruitment for
Chelsea and Westminster Hospital NHS Foundation Trust
About
Welcome
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Our values
Our PROUD values demonstrate to staff, patients and the public the standards of care and experience they should expect from our services:
- Putting patients first
- Responsive to patients and staff
- Open and honest
- Unfailingly kind
- Determined to develop
Proud of our history
- Westminster Hospital was founded in 1719 and was replaced by Chelsea and Westminster Hospital in 1993.
- Brentford Infirmary opened in 1896, renamed West Middlesex Hospital in 1920.
- Our two hospitals merged in 2015 to become one Trust.
Our vision and strategy
Our ambition is simple—to provide world class care. We combine globally recognised clinical expertise with locally delivered care to represent the NHS at its best. This has been tested with staff, patients and stakeholders and is delivered though our staff’s commitment to our values and our organisation’s focus on our 3 strategic priorities:
- To deliver high-quality care: Patients, their friends, family and carers will be treated with unfailing kindness and respect by every member of staff in every department and their experience and quality of care will be second to none.
- To be the employer of choice: Provide every member of staff with the support, information, facilities and environment they need to develop in their roles and careers, and recruit and retain people needed to deliver high-quality services to our patients and other service users.
- To provide better care at lower cost: Continuously improve the quality of care and patient experience through the most efficient use of resources (financial and human, including staff, partners, stakeholders, volunteers and friends).
These priorities are reflected in our clinical services strategy, our quality strategy and our annual operating plan. They are set out in our divisions’ detailed business plans and are the framework for our staff’s objectives and appraisals.
Who we are
- 7,500 staff and 700 volunteers
- We treat someone in A&E every 2 minutes
- We deliver a baby every 50 minutes
- We operate on a patient every 17 minutes
- We do 52 imaging procedures each hour
- We serve a diverse population of 1.5 million from the beginning to the end of life
Proud of our services
- We have one of the largest and busiest HIV and sexual health services in Europe, delivering world-class care and outcomes for 269,000 patients a year
- We’re proud to be part of Fast Track Cities, a global movement to end new cases of HIV by 2030
- We run specialist trans clinics and offer the first NHS-commissioned masculinising surgery service
- We have one of the largest and safest maternity services in the UK, delivering 10,500 babies every year
- Our world-renowned burns service is the leading centre in London and the south east
- We are one of the largest urgent and emergency services providers with some of the lowest ambulance handover times in the UK, treating 270,000 people this year
Proud of our workforce
- Our approximately 7,500 staff are recruited from our local communities as well as from all over the world
- Our staff rate us second among acute trusts in London as a place to work
- Despite challenges in the NHS, our staff vacancy rate remains significantly lower than the national average
- We are passionate about the health and wellbeing of our staff with a huge support offer, including our nationally-recognised free back-up care scheme and Timewise accreditation as a flexible employer
- We love to develop our people, offering a range of development programmes and apprenticeships, with our healthcare support worker apprentices winning Apprentice of the Year for two years running
- We offer a fantastic range of salary sacrifice schemes, from season ticket loans, bicycles and vehicles, to gym memberships, home electronics and holidays
Proud of our diversity
- Being truly inclusive involves commitment from our leaders, managers and all individuals across the Trust
- We encourage our staff to have a voice with four staff network groups—Enrich, Women, LGBTQ+ and Disability
- We embrace cultural diversity and inclusion with our maternity cultural safety champions and our development programme to support our leaders to lead with compassion and inclusivity
- We are a gold-awarded Veteran Aware employer, recognising our work in advocating for and supporting former and current defence and armed forces personnel
- We have an NHS Pastoral Care quality award for supporting our international recruits with an internationally educated nurse accelerated development programme and tailored approaches to onboarding
Proud of our supporters
Thanks to generous support from our local communities our charity CW+ can:
- Build and enhance clinical facilities to create an outstanding environment for patients and staff
- Deliver an art and design programme to support the wellbeing of our patients
- Invest in health innovation to deliver exceptional patient care
Proud of our environment
- Our intensive care unit is a world-class facility, home to the latest technology
- Our Sky Garden supports the mental health and wellbeing of our staff and patients
- Our neonatal intensive care unit cares for 150 more babies each year in a modern, purpose-built facility
- Our plans for a new ambulatory diagnostics centre at West Middlesex will bring care closer to home
Proud of our research
- We have recruited 3,500 patients into 160 research projects in the last year
- Our clinical trials unit, renowned for pioneered COVID-19 research, continues to lead in developing new antibody therapies and other treatments
- Our PrEP trial, the largest of its kind in the UK, has had significant national impact, underscoring our leadership in public health research
- We continue to lead research in areas such as maternal health, burns and infectious diseases
Proud to innovate
We continue to invest in digital innovation to improve care delivery:
- CW Innovation is a joint initiative between the Trust and our charity CW+ which tests and scales high-impact innovations to improve patient care and hospital operations, utilising digital systems, artificial intelligence (AI) and machine learning.
- Our portfolio of more than 90 projects positions us as a leader in innovation and next-generation health services.
- Our robotic surgery programme significantly reduces patient recovery time and length of stay.
- Sensium® sensors remotely monitor vital signs every two minutes, compared with traditional monitoring of 4+ hours.
- Artificial intelligence (AI) algorithms give clinicians near-realtime risk prediction for COVID-19 patients.
Proud of our achievements
- One of the lowest hospital mortality rates in England
- Chief Executive Lesley Watts awarded CBE for her contributions to healthcare
- Magnet4Europe
- HSJ finalists for wellbeing and service redesign initiatives and highly commended in the Trust of the Year category
- RCM shortlist for excellence in maternity care during COVID
- Building Better Healthcare award for design of ICU
- Gaydio Award for 56 Dean Street #TestNowStopHIV campaign
Proud of our community
- Our 700 dedicated volunteers help improve and enhance patient experience
- We work closely with patient partners, community representatives, our membership base and council of governors to help shape our services
- Our community engagement efforts have been recognised through various awards, reflecting our commitment to building strong, supportive relationships with the people and communities we serve
Proud to support our frailty patients
- 1 in 10 patients over 65 and 1 in 2 patients over 85 live with frailty
- Our HOME initiative—Hydrate, Out of PJs, Mobilise, Engage—helps maintain our patients’ independence in and out of hospital
- In 2023/24 we conducted geriatric assessments on nearly 99% of eligible patients, ensuring better identification and management of frailty to improve health outcomes
Proud of our sustainability
- Our green plan is pivotal to delivering our vision—deliver high-quality care, be the employer of choice and make the best use of resources
- We have committed to reach net zero by 2040, with an interim goal of an 80% reduction by 2028–2032—our efforts have already led to a 20% reduction in our NHS carbon footprint with 2019/20, highlighting our proactive approach to sustainability
Flexible working
The Trust supports flexible working for our staff and we will consider flexible working applications. Flexible working arrangements need to meet the needs of the service. For further information please discuss this with the recruiting manager.
Find out more
Executive Assistant
Closed for applications on: 25-Nov-2024 00:00
Vacancy status: Closed
Closed for applications on: 25-Nov-2024 00:00
Key details
Location
- Site
- Chelsea & Westminster NHS Foundation Trust
- Address
- 369 Fulham Road
- Town
- Chelsea
- Postcode
- SW10 9NH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £35,964 - £43,780 per annum including HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 5)
Specialty
- Main area
- Executive Assistant
Job overview
The Executive Assistant post is a pivotal internal and external facing role, providing all necessary administrative support to the executive directors.
The post holder will provide high level, confidential administrative support, on a wide range of matters as set out below. The post-holder will ensure that the interests of the Trust are represented in a professional manner, and is a suitable ambassador at all times.
The post holder will support the Chief People Officer specifically and other executive directors as required as part of the Corporate and Executive Assistant Team.
***PLEASE NOTE***
Previous applicants do not need to apply.
Advert
The Executive Assistant will provide high quality administrative support to the Chief Officer and other executive directors as required. The post holder will manage the Chief Officer's appointments, scheduling of meetings, and organisation of events.
Responsibilities include handling correspondence (email and written), drafting responses, diary management and maintaining confidentiality of sensitive information.
The post holder will prepare meeting documentation, take minutes, and monitor the progress of action items.
They will prioritise a varied workload, coordinate internal and external meetings, and ensure efficient communication within the office and across relevant teams. Additionally, the role involves supporting People and HR-related tasks as required.
A proactive approach and effective organisational skills are essential for delivering high-quality administrative support in a busy executive office.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Detailed job description and main responsibilities
General
Manage an accurate and up-to-date appointments diary, scheduling and planning future engagements, including organising meetings, arranging events, collating appropriate papers and gathering information in advance of specific meetings for Executive Directors.
Receive all incoming mail (paper and electronic), analyse, interpret and delegate to appropriate parties and initiate action, acquiring any necessary background information.
Provide administrative management support to the Executive Directors on operational matters, dealing in an efficient manner with queries and correspondence coming into the office.
Establish and manage virtual and in person meetings for Executive Directors.
Deal with incoming correspondence, and draft appropriate responses which will frequently include complex or business sensitive information. Ensure vital issues are highlighted to the Executive Directors, either in person or by email, in a timely manner, with any follow up actions taken, on behalf of or as directed, having awareness to sensitivity and confidentiality of information at all times.
Take formal minutes of meetings and distribute to attendees and a wide range of external bodies. Monitor progress of actions within agreed deadlines and ensure specific documents for key meetings are available in a timely manner.
To be responsible and proactive in dealing with a varied workload, ensuring efficient coordination, prioritisation and achievement of daily, weekly and monthly tasks.
Keep up to date with any team or individual training and development needs.
Correspondence management, using a proactive approach to identify important and urgent correspondence and following up on actions as indicated. Where appropriate, drafting replies to correspondence on behalf of the Executive Director.
Organise meetings, both internal and external as required ensuring preparation and circulation of agendas and documents; taking and producing action notes and memos; ensuring these are produced to an accurate and professional standard, notifying meeting members of action points which relate to them.
Oversee the booking of meeting rooms and the day to day management of these.
Setting regular 1:1s with appropriate members of the executive team, organising appraisals, recording annual leave, sickness and assisting with any other HR related administrative matters.
Providing holiday cover for other Executive Assistants and continuing to provide support to the Executive Director.
Making travel and accommodation arrangements as and when required, using good judgement to ensure costs are within budgetary limits.
To be helpful at all times and to provide the best possible service using a ‘can do’ attitude.
To undertake any other duties commensurate with the grade of the post and needs of the team.
Flexibility
The post holder may be required to vary their hours of work in agreement with the post holder’s Manager to support the requirements of the Executive office.
The post holder will be expected to provide cover for other Executive Assistants when on leave and not take leave at the same time.
The post holder will work cross site as required.
Communication
Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Essential criteria
- Demonstrable experience of working in an administrative role in a busy office environment
- Experience of working in a team
- Experience of working with general public and senior management
- Working in NHS or other similar health care environment
Desirable criteria
- Experience of working with a wide range of people
- A good understanding of NHS Structure and language
Skills and Knowledge
Essential criteria
- To have a flexible approach to work and be able to use own initiative
- Able to demonstrate sensitivity and empathy, particularly in difficult situations
- Competent working knowledge of windows based computer systems
Desirable criteria
- IT Systems
- Familiarity with medical records and clinical correspondence D
Personal Qualities
Essential criteria
- Excellent interpersonal and customer service skills
- Able to solve problems and work in a logical and methodical manner
- Able to have a cheerful and helpful manner when dealing with patients and other staff
Further details / informal visits contact
- Name
- Marie Price
- Job title
- Deputy Director of Corporate Governance
- Email address
- [email protected]
- Telephone number
- 07918 600613
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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