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NHS Greater Manchester Integrated Care

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Address: NHS Greater Manchester; 1st Floor; Tootal Buildings; 56 Oxford Street; Manchester; M1 6EU
Contact Number: 0161 290 4902

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Closed

Ref: 896-PIASB-1089 Vacancy ID: 6835455

Performance and Improvement Manager

Closed for applications on: 21-Jan-2025 00:02

Vacancy status: Closed

Closed for applications on: 21-Jan-2025 00:02

Location

Site: Tootal Buildings
Address: 56 Oxford Street
Town: Manchester
Postcode: M1 6EU
Major / Minor Region: Lancashire

Contract type & working pattern

Contract: Permanent
Hours: Full time - 37.5 hours per week

Salary

Salary: £46,148 - £52,809 per annum
Salary period: Yearly
Grade: (Band 7)

Specialty

Main area: Performance and Improvement

Detailed job description and main responsibilities

COMMUNICATION

Provide and receive highly complex, sensitive or contentious information.

Present complex, sensitive or contentious information to large groups and communicate in challenging situations. This will include where performance standards are not being met or where changes to services are proposed as part of improvement plans.

Motivational skills to encourage collaborative working to improve performance where there may be resistance to change. Presents workshops to large groups of staff.

The postholder will need to work with a range of internal and external stakeholders relating to their portfolio. These will include:

Patients, carers and the public
Localities
System Boards
ICB Board, Committee and Executives
Commissioned providers of services within Greater Manchester
NHS North-West
Clinical and professional leadership
Other relevant stakeholders as appropriate

The postholder will be responsible for informal and formal communication within, and external to, the ICB relating to their area of responsibility.

INFORMATION RESOURCES, ANALYSIS AND DECISION MAKING

The PIA function will be an intelligence led function. The postholder will need to develop, interpret and act upon a range of complex information. This will include quantitative and qualitative data. It will include retrospective information as well as use of predictive models.

The post holder will need to present and engage upon this information to form plans and compare options regarding performance improvement

The postholder will use this information as a basis for engagement with relevant localities, system boards and providers to understand performance and agree improvement plans where this is required.

The postholder will use external sources of intelligence, particularly benchmarking information, to inform planning, developing options and decision making.

The PIA function works to a principle that the objectives of NHS GM should benefit all the populations of Greater Manchester. This means information should be presented and understood across geography, protected characteristics, deprivation and co-morbidity (where this might risk an inequity of outcome).

PLANNING & ORGANISATION

The postholder will work with autonomy, determining the priorities of themselves and their team. They will hold leadership responsibility for a portfolio of performance and improvement responsibilities. This will include national objectives as set out in annual planning documents and system oversight framework. It will also include ambitions set out in the Greater Manchester strategy and Joint forward plan.

The postholder will need to plan and organise a range of complex activities; formulates, adjust plans and strategies.

Planning will include monthly, quarterly, annual and multi-year time horizons. The postholder will focus on in-year planning and delivery. They will develop plans for new ways of working, facilitate collaborative working linked to performance and service improvement.

The postholder will need to understand national policy requirements; areas of best practice; local strategy and associated performance goals.

On a yearly basis there will need to be a plan for annual and longer term activities to secure ongoing performance achievement. This will be refreshed periodically through the course of the year as appropriate.

The postholder will need to agree the priorities and responsibilities of their team on an annual and monthly basis.

The postholder will support the Head of Performance and improvement to undertake the annual planning process including work with finance, workforce, strategy and quality.

POLICY & SERVICE DEVELOPMENT

The postholder will support the development and continuous development of the performance and improvement framework for NHS GM.

They will develop standard operating procedures for the range of activities for the team and their areas of responsibility. They will specifically include the basis for engagement with localities, system boards and provider organisations which set out roles and responsibilities; the means of liaison; and escalation. It will also include development of performance improvement planning arrangements. They will ensure these procedures are implemented for their portfolio and by their team.

Please note this vacancy may close early after a sufficient number of applications have been received.

Please also note that if you are short listed for interview you will be contacted via email and it is important that you check your email regularly. If you do not hear from us by four weeks after the closing date then you may assume that on this occasion your application has been unsuccessful.

As a fair collection notice for all NHS employees previous service details will be requested electronically from their previous employer.

The successful candidate will be subject to the completion of satisfactory probationary period.

General Data Protection Regulation (GDPR)

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of the organisation of the types of data we process about you.

Person specification

Qualifications

Essential criteria

Education to masters level or equivalent experience

Experience

Essential criteria

NHS experience in a performance, quality or improvement role
Evidence of management of change or improvement projects.
Strong analytical skills used to create, understand highly complex facts or situations requiring analysis and comparison of options for decision making
Experience of system working including working across organisational boundaries requiring strong communication skills
Evidence of learning in own practice and building a learning culture
Evidence of working with autonomy to deliver own/team goals
Experience of line management
Experience of budget management for staffing and projects.
Strong communication skills including conveyance of complex and sometimes challenging messages.
Evidence of continuous professional development.

Knowledge

Essential criteria

Specialist knowledge of performance management and improvement methodologies.
Knowledge of project management principles and techniques.
IT skills including use of reporting and analytical tools e.g. Tableau
Extensive knowledge of national requirements and assurance frameworks
Knowledge of Greater Manchester strategic direction

competencies

Essential criteria

Experience of use of highly complex, sensitive or contentious information; barriers to understanding.
Experience of presenting complex, sensitive or contentious information to large groups/communicate in challenging situations.
Ability to formulate improvement plans.
Ability to maintain focus and objectivity under various conditions
Skill in maintaining a multi-priority workload
Ability to plan multiple complex activities, organise and project manage work programmes.
Ability to develop policies and standard operating procedures for team priorities.
Ability to develop policies and standard operating procedures for team priorities.
Proven ability and resilience to manage conflict, to deliver difficult messages and to work with and through individuals to achieve results.
High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manager.
Use of complex analysis to appraise options to support decision making.
Adaptability, flexibility and ability to cope with uncertainty and change
Builds support and consensus around decisions they make and effectively manages the expectations of different parties to achieve ‘win-win’ where possible.
Demonstrates a strong desire to improve performance and make a difference by focussing on goals.