Trac proudly powers the recruitment for

Bristol NHS Foundation Trust (BFT)

About

Our vision for five years from now:

Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
We will meet rising demand by maximising the use of our available resources.
More care will be delivered nearer to patients, in their homes or the community.
Digital technologies will have transformed the way we work and the way we deliver care.
Our people will feel engaged, energised and empowered by their work.
We will be known as a place where people enjoy working, training and building a career.
Our volume of globally renowned research and innovation will have grown significantly.
We will contribute to system financial balance

Contact

Address: Southmead Hospital; Westbury-on-Trym; Bristol; Bristol; BS10 5NB
Contact Number: 0117 950 5050

Find out more

Jobs Website

Closed

Ref: 339-RUH5434 Vacancy ID: 6844588

Endocrinology and Diabetes Apprentice Medical Secretary

Closed for applications on: 21-Jan-2025 15:58

Vacancy status: Closed

Closed for applications on: 21-Jan-2025 15:58

Location

Site: Southmead Hospital
Address: Southmead Road
Town: Bristol
Postcode: BS10 5NB
Major / Minor Region: Bristol

Contract type & working pattern

Contract: Permanent
Hours: Part time - 21 hours per week (Flexible on working days but must included a Friday)

Salary

Salary: £24,071 - £25,674 pro rata
Salary period: Yearly
Grade: (Band 3)

Specialty

Main area: Diabetes and Endocrinology

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1^st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Detailed job description and main responsibilities

• To accurately and efficiently type clinics using audio in a timely manner.
• To provide admin support to the Diabetes & Endocrinology Specialist Nurse team
• To raise any queries relating to specific patient letters or the overall clinic with the appropriate Consultant/ Doctor or Secretary.
• To ensure any actions in dictated correspondence are passed for action to the appropriate personnel.
• To accurately trace patient notes from one location to another on the electronic patient record system.
• To carry out other clerical activities as required, such as photocopying, filing, sorting, and distributing letters etc.
• To answer queries relevant to role from administrative and clinical staff in a professional and courteous manner, referring on to a relevant staff member if necessary.
• To work in partnership with Consultants/Nurses and wider secretarial team.
• To provide cross-cover for colleagues during times of absence.
• To ensure the process is followed for patients who have cancelled or not attended their appointment, including return to GP where appropriate.
• To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Speciality Manager
• Willingness to undertake further training and development.
• To be able to plan, prioritise and manage own workload daily.
• To work independently, using own initiative and to escalate any queries to appropriate line managers.
• To be a point of contact and provide support with enquiries to the wider team.
• Able to deal with interruptions in a professional manner.
• Ability to think carefully and apply attention to detail.
• To work using standard operating procedures and practices
• Able to work for long periods using computers/keyboards/phones.
• Able to support the team by lifting/transporting clinical/office supplies around the office/hospital site.
• Such other reasonable duties, appropriate to the banding, as agreed between the post holder and manager from time to time.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Person specification

Education

Essential criteria

1. Minimum three GCSE/ O’ Level qualifications, to include English Mathematics (minimum grade of E/2)
4. NVQ Level 3 or equivalent experience

Desirable criteria

2. RSA or equivalent typing qualification or demonstrated extensive experience and skill
3. Knowledge of medical terminology

Work Experience

Essential criteria

Experience in typing or secretarial duties in an office environment
Extensive working knowledge of Microsoft Word and Outlook
Must have used a computerised patient administration system or company database. Willingness to learn new IT skills and technology

Desirable criteria

Experience of having worked in the NHS, or other patient/customer focused environment
Knowledge of audio typing or digital dictation would be an advantage

Knowledge/Skills/Abilities

Essential criteria

Exceptional typing skills, able to process large amounts quickly and accurately
Demonstrate working to tight deadlines/under pressure
Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance

Personal Qualities/Special Circumstances

Essential criteria

Must be able to produce work of an accurate and high standard
Very good verbal communication skills, articulate, helpful and confident in dealing with people both face to face and over the telephone
To be able to maintain good working relationships within own team and wider hospital staff groups/departments
Provide an understanding of the importance of confidentiality and data protection in a hospital environment

Documents

Further details / informal visits contact

Name: Paul Cousins
Job title: Diabetes & Endocrinology Speciality Manager
Email address: [email protected]
Additional information: Please contact Paul Cousins ([email protected] or Kelly Thompson ([email protected]) for an informal chat about this role.