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Northampton General Hospital NHS Trust

About

We provide a full range of acute clinical services from Northampton General Hospital and Danetre Hospital in Daventry. We are a designated cancer centre and have recently invested in a number of additional specialist services, including in-patient renal services and interventional cardiology. All elective inpatients and emergency admissions are screened for MRSA. As part of our work to improve clinical outcomes we are taking part in a national patient safety programme and have invested in systems to capture patients views on the service we provide. We understand that sometimes a small change can make a big difference for patients.

Our whole focus is on improving the quality of care given to our patients. We see quality as encompassing the following elements:
Clinically effective services
Safe services
The best possible experience for patients

We also believe in involving others in what we do and celebrating success.

Contact

Address: Cliftonville; Northampton; Northamptonshire; NN1 5BD
Contact Number: 01604 634700

Find out more

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Closed

Ref: 265-6518135-C Vacancy ID: 6850034

Clinical Applications Specialist

Closed for applications on: 30-Dec-2024 00:02

Vacancy status: Closed

Closed for applications on: 30-Dec-2024 00:02

Location

Site: Northampton General Hospital
Address: Cliftonville
Town: Northampton
Postcode: NN1 5BD
Major / Minor Region: Northamptonshire

Contract type & working pattern

Contract: Fixed term: 18 months (FTC end date will be 15th September 2026)
Hours: Full time - 37.5 hours per week

Salary

Salary: £37,338 - £44,962 per annum
Salary period: Yearly
Grade: (Band 6)

Specialty

Main area: Clinical Applications Team (Digital)

Detailed job description and main responsibilities

Leadership of designated team to provide efficient, integrated and customer-focused services to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the
clinical and business needs of the Group, and represent best value for money.

You will lead on designated areas, contributing to ensure the delivery of a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.

Under direction of the Clinical Applications Team Leader, take the lead for the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed.

Take the lead on configuration and build optimisation for new and existing clinical applications.

Collaborate with the digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust.

Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer.

Ensure that all changes to the system are reviewed and signed off as safe prior to implementation.

Communicate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust.

Collaborate with colleagues to the effective integration of the Clinical Applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer term business planning.

Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.

Lead on the identification and management of risk and issues throughout the Product lifecycle.

You will lead on the development and on-going refinement of business continuity and disaster recovery plans in relation to designated systems supported by the team.

Clinical Applications improvement and support

Awareness of hospital workflow and systems to ensure effective support of Clinical Applications to maximise clinical and operational benefits from these systems.

Advise clinical and admin users on the most effective, safe and efficient use of the Clinical Applications available.

To understand the current business processes identified for each BAU change and be the main facilitator working with colleagues to develop and agree future business processes to meet both operational and project requirements. This will include
aligning processes to the agreed benefits of the project or change request.

To map “as is” and “to be” processes in order to facilitate effective optimisation with existing systems and processes

To support the implementation of business change components and to ensure that amended/new processes and ICT systems reflect the operational needs of the patients, staff and Practices.

Provide technical and professional advice regarding Clinical Systems.

Understand thoroughly the current clinical information systems and the processes involved in their use across the Trust and adapt this knowledge to learning replacement and new systems introduced.

Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer.

Using initiative to plan work to ensure the change process is implemented in a timely manner, the post holder will resolve conflicting timescales and priorities independently and exercise judgement and discretion to resolve issues autonomously.

Maintain existing skills and develop further levels of expertise

Lead the day to day system management and user support of these electronic patient systems post implementation and for managing those colleagues undertaking system administration and support duties. This will often require investigation of complex systems and technology, fault finding and resolution.

Manage designated resources within the team to meet business and/or clinical needs.

Working closely with the Test Lead, to support the development of testing plans based on the complex workflow and system configuration requirements to ensure the systems are fit for purpose and meet clinicians needs.

Provide technical leadership and professional advice regarding Clinical Applications.

At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.

We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).

We celebrate staff achievements and value the importance of working as one big team. That’s why we talk about Team NGH. It’s all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills. We are driven to helping you to be the best you can be.

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Apply today and join the largest family in Northamptonshire.

Our Excellence Values:

Compassion
Respect
Integrity
Courageous
Accountable

To apply for this post, scroll down to the bottom of this page and select “apply online now”.

In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

Due to the high number of applications received we are unable to respond to each application individually. If you have not been contacted within 4 weeks of the closing date you have been unsuccessful in this application.

For further information on nursing, apprenticeships, A&E or any other departments please visit our specific website or pages that are indicated on the right hand side of this advert.

Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge. We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Skills

Essential criteria

Able to clearly manage priorities for self and contribute to those of team in order to meet targets
Ability to perform well under pressure and manage unpredictable workload with conflicting priorities
Quality focused with an innovative approach and ability to solve complex problems
Have experience of administering and supporting an organisational wide IT system
Must be familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust
High level of proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills

Desirable criteria

Competence in process analysis and redesign techniques

Knowledge & Experience

Essential criteria

Professional experience providing support for Clinical Applications
Demonstrable understanding of clinical workflows relevant to EPR in NHS setting.
Experience of digital/IT clinical systems change/project management while also developing and maintaining high standards of quality
Experience in contributing to the success of a multi-disciplinary team as effective team member
Advanced systems development skills and technical knowledge across a broad range of clinical systems and software
Experience of contributing to the development of policies and procedures.
Understanding of NHS IT systems and services
Knowledge of digital healthcare standards and NHS datasets and their relationship to coding, finance and commissioning
Knowledge of clinical risk management policies and processes

Desirable criteria

Experience of developing and executing testing plans

Education, Training & Qualifications

Essential criteria

Educated to Degree education or equivalent level or equivalent experience
Evidence of continuous personal and professional development.

Desirable criteria

ITIL Certification or relevant experience or working in an ITIL environment
Evidence of experience or qualification in one or more of the following: SQL / SQL Server, HL7 Interfaces, Reporting tools (e.g. Business Objects), Windows Server Administration

Key Competencies/ Personal Qualities & Attributes

Essential criteria

Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
Can constructively challenge and effectively manage conflict to reach a positive conclusion