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Airedale NHS Foundation Trust

About

Airedale Hospital was opened in 1970 by Prince Charles and is an award winning hospital providing high quality, personalised, acute, elective and specialist care for a population of over 200,000 people from a widespread area covering 700 square miles within Yorkshire and Lancashire - stretching as far as the Yorkshire Dales and the National Park in North Yorkshire, reaching areas of North Bradford and Guiseley in West Yorkshire and extending into Colne and Pendle in the East of Lancashire.

  • They employ 2,900 staff and have 400 committed volunteers
  • In a year they treat 25,000 inpatients, 26,000 non-elective patients and 150,000 outpatients
  • Our Accident and Emergency Department sees and treats over 51,000 patients every year
  • Around 2,600 babies are born each year at the hospital

They provide services from their main hospital site and at other locations across the community, in sites owned by their Primary Care Trusts.  The PCTs commission health services from them for the patients within their GP practices and the three main PCT’s referring patients to us are – NHS Bradford and Airedale, NHS North Yorkshire and York and NHS East Lancashire.

 

source = trust website

Contact

Address
Trust Headquarters
Airedale General Hospital
Skipton Road
Steeton
Keighley
West Yorkshire
BD20 6TD
Contact Number
01535 652511

Find out more

Jobs Website
Open
Ref: 423-6850527 Vacancy ID: 6850527

Administration Assistant and Receptionist (band 2)

Accepting applications until: 03-Jan-2025 23:59

Open

Accepting applications until: 03-Jan-2025 23:59

Location

Airedale General Hospital
Skipton Road
Steeton
BD20 6TD
West Yorkshire

Contract type & working pattern

Permanent
Full time - 37.5 hours per week

Salary

£23,615 per annum
Yearly

(NHS AfC: Band 2)

Specialty

Administration

Be part of our future landscape

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.  

We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.

These are exciting times for Airedale.  We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030.  By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.

 

Job overview

We are looking to recruit a full time, permanent Administration Assistant and Receptionist to support the Cardio-Respiratory Department.

We invite applications from candidates interested in joining our team to deliver our vision for outstanding diagnostic services in Cardiology and Respiratory for local people. We strive to create excellent opportunities for a great work-life balance.

We are absolutely committed to ensuring that our patients have the best possible experience within our department. We are looking for people who are committed to delivering excellent patient care, whatever their role, and who take pride in what they do. We place a high value on treating all patients, customers and colleagues with respect and dignity, and seek people who strive for excellence and innovation in all that they do.

At Airedale General Hospital, our Cardio-Respiratory Department performs a wide variety of Cardio-Respiratory investigations. These include: simple and complex echocardiograms, simple and complex device implant and follow up, stress testing, holter monitoring, tilt testing, ECG, simple and complex lung function testing, bronchoprovocation testing, overnight oximetry and limited sleep studies.

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Most of the time, our Administration Assistant and Receptionist provides the first encounter and experience for our patients and visitors when they enter the Cardio-Respiratory Department, whether that be by phone or face to face. This makes their role important for ensuring a positive experience for our patients from when they enter the department to when they leave.

The successful post holder will be responsible for:

  • Receiving and registering patients on the Cardio-Respiratory Patient Management System (PRISM)
  • Dealing with queries from doctors, other members of staff and the public.
  • Answering telephone enquiries and directing calls, where relevant, to the relevant member of the team or department in the Trust.
  • Providing information for enquirers within scope of roles and responsibilities.
  • Supporting the Appointment Clerks and clinical staff within the Cardio-Respiratory Department with administrative tasks.

Working for our organisation

Airedale NHS Foundation Trust is an award-winning NHS hospital and community services trust providing high quality, personalised, acute, elective, specialist and community care for a population of over 200,000 people from a widespread area covering 700 square miles within Yorkshire and Lancashire.

In May 2023, it was announced that Airedale General Hospital has secured a place on the New Hospital Programme. This is an exciting opportunity for the Trust to work with hospital planning experts to configure and co-locate services to not only reflect the current needs of our population, but also looking to future needs and reflecting potential future developments in clinical care and technology. It is predicted the new hospital build will be ready by 2030.

Detailed job description and main responsibilities

Please refer to the job description and person specification. If you have any questions, or require any further information, please do not hesitate to contact the recruiting manager.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Knowledge

Essential criteria
  • Knowledge of the NHS Constitution & ‘Understanding the New NHS’
  • Knowledge and understanding of general responsibilities related to patient information and record keeping
  • Demonstrates awareness of limits to knowledge base
  • Demonstrates understanding of accountability
Desirable criteria
  • NHS organisations and working practices.
  • Basic understanding of Caldicott and Data Protection Principles

Skills

Essential criteria
  • Competent IT skills e.g. word processing, email, databases
  • Effective verbal, non-verbal and written communication skills including communicating factual information to patients / carers

Qualifications

Essential criteria
  • GCSE Grade A-C/Grade 4-9 English & Maths or equivalent experience
  • Qualification to NVQ Level 2 or equivalent experience
  • Must be willing to participate in any relevant training identified to develop skills required to carry out duties
Desirable criteria
  • RSA/OCR Level 2 Typing/Word Processing or equivalent knowledge of IT literacy

Experience

Essential criteria
  • Experience of working with the general public
  • Experience of organising and prioritising own workload
  • Experience of working as part of a team
Desirable criteria
  • Completion of receptionist and basic office skills (e.g. AMSPAR) Part 1
  • Experience of a range of identical or similar duties
  • Knowledge of medical terminology
  • Previous experience of computers.

Personal Attributes

Essential criteria
  • Displays care, compassion, sensitivity and responsiveness to other peoples’ feelings and needs.
  • Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate appreciating the value of diversity in the workplace.
  • Able to develop, establish and maintain positive relationships with others both internal and external to the organisation and with patients and their carers.
  • Able to work under pressure, dealing with peaks and troughs in workload.
  • Positive and flexible attitude to dealing with change; able to respond to the changing needs of the patient in an appropriate and timely manner; willing to change and accept change and to explore new approaches and ways of doing things.
  • Highly motivated and reliable.
  • Demonstrates values consistent with those of the Trust.
  • Has a high level of personal integrity; able to adhere to standards of conduct based on a culture of equality and fairness.

Documents

Further details / informal visits contact

Name
Samantha Bell
Job title
Patient Services Manager Diagnostics
Email address
[email protected]
Telephone number
01535 293410
NHS Pastoral Care Quality Award
Disability Confident - two years
NHS Employers Diversity and Inclusion Partners
Veteran Aware
Apprenticeships logo
No smoking policy
Menopause Friendly Employer
Positive about disabled people
Investors in People
Disability confident employer
Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.
Happy to Talk Flexible Working
Armed Forces Covenant

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