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Bedfordshire, Luton and Milton Keynes Integrated Care Board

About

NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board is an ambitious organisation positioned to deliver real improvements in safety, outcomes and experience for its local population of almost 1 million.

BLMK ICB is responsible for planning, organising and purchasing NHS funded healthcare for people living in Bedfordshire. It is run and led by local clinicians, including GP's, nurses and hospital doctors. Our overall aims are to ensure innovative, responsive and effective clinical commissioning and that our population has access to the highest quality healthcare providing the best patient experience within available resources. We achieve this by working in partnership with our member practices and localities, with patients and the public, with local councils and other healthcare providers.

Contact

Arden & GEM CSU administer this account on behalf of the ICB.

Please contact the Employee Services Recruitment Team with any queries
[email protected]

Find out more

Jobs Website

Closed

Ref: 465-6851029 Vacancy ID: 6851029

Enquiries and Experience Officer

Closed for applications on: 13-Jan-2025 00:00

Vacancy status: Closed

Closed for applications on: 13-Jan-2025 00:00

Location

Site: Priory House
Address: Monks Walk
Town: Chicksands, Shefford
Postcode: SG17 5TQ
Major / Minor Region: Bedfordshire

Contract type & working pattern

Contract: Permanent
Hours: Full time - 37.5 hours per week (hybrid/home based role)

Salary

Salary: £37,338 - £44,962 per annum
Salary period: Yearly
Grade: (NHS AfC: Band 6)

Specialty

Main area: Enquiries and Experience Officer

The Bedfordshire Luton and Milton Keynes (ICB) is responsible for planning and allocating resources to meet the four core purposes of the Integrated Care System (ICS), namely: to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money; and help the NHS support broader social and economic development.

Within this context, as the ICB develops as a statutory organisation, a significant challenge will be to determine how it effectively supports and enables place-based and local partnerships to take necessary action that will improve population health outcomes and reduce inequalities.

If you need support with the application process, please contact the ICB [email protected]

Sustainable Healthcare information, including the BLMK ICS Green plan, can be found here:Environmental Sustainability - Bedfordshire, Luton and Milton Keynes Integrated Care System

More information about delivering enhanced Social Value is available here: Growth - Bedfordshire, Luton and Milton Keynes Integrated Care System )

Detailed job description and main responsibilities

The postholder is required to manage a range of matters coming into the ICB via a single point of contact email inbox.

Be responsible for the effective day to day management of MP/Councillor enquiries, FOI requests, enquiries and concerns and to oversee the team in ensuring all contacts are reviewed and investigated/responded to appropriately following the relevant policy and procedures and within the set timeframe.

The Enquiries and Experience Officer will manage a caseload of complaints from the point of receipt to resolution.

Develop and maintain robust systems for data management using appropriate IT and electronic filing systems, for ease of collation, manipulation and analysis, presentation, reporting and action plan generation.

Identify themes and trends from FOI requests and develop ad maintain the online Publication Scheme to ensure regularly requested information is readily available.

To support the Enquiries and Experience Manager with policy reviews and updates.

In addition, the Enquiries and Experience Officer will provide direct support to and will deputise for the Enquiries and Experience Manager as and when needed.

Please Note:

This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. We recommend submitting your application early to avoid disappointment.
Successfully shortlisted applicants will be contacted by email with an invitation to interview.
Bedfordshire, Luton & Milton Keynes ICB does not pay interview expenses, all costs are incurred by the candidate.
Arden & GEM CSU administer this account on behalf of the ICB, you may receive communications from both the CSU and the ICB during your recruitment.

Notes on completion of applications:

All reference requests will be made to your employer/previous employers' HR Department, covering the previous 3 years of activity.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.
All eligible staff will need to have gained clearance through a standard/enhanced DBS check prior to working.
All posts are subject to a probationary period.