Team Leader

Job overview

We are looking for an enthusiastic and motivated Team Leader with previous administration experience to work in the busy Clinical Haematology Department at Manchester University NHS Foundation Trust. 

Under the direct supervision of the Operational Manager, this post is responsible for providing a comprehensive administrative service for Clinical Haematology Outpatient Services in accordance with relevant policies, procedures, protocols, and guidelines.

Attention to detail is essential. You must be proficient in the use of Microsoft Office software with the ability to pick up computer processes / systems quickly.

The ability to work under pressure whilst remaining calm is essential, as well as the ability to work as part of a team and have excellent communication skills. A flexible and co-operative approach is essential. 

In return we will provide a comprehensive induction programme, and you will be appraised on a yearly basis with a view to developing knowledge and skills where appropriate.

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Leadership of relevant admin staff members.

Responsible for the day-to-day management of Clinical Haematology Outpatient Services (Reception, Haematology Day Unit and Haemophilia Centre) administration.

Liaison with internal and external departments or organisations.

Respond and action queries from clinic, Haematology Day Unit and Haemophilia Centre patient group.

Manage Day Unit and Haemophilia treatment and clinic requests sent via EPIC System/ email/telephone and face to face.

Inputting and updating patient registration and outcomes.

Via the Epic system, generate home treatment and patient procedure letters using standard template. Amend typed letters.

Making patients visible on the hospital system in a timely manner ready for admission to the Haematology Day Unit and Haemophilia Centre.

Organise ambulance transport and interpretation service.

Data entry and retrieval from databases/core clinical systems.

Assist in reconciling invoices, as and when required.

Inputting and maintenance of in-house Haemophilia database, ensuring high quality and accurate data and that any necessary corrective action is taken in a timely manner.

Submit data to National database as required.

Undertake all duties allocated by the Operational Manager as appropriate to the role, e.g., performance information on appointment/treatment outcomes, outstanding pre-admission/ expected date of admission.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. 

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. 

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. 

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. 
 
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.