Band 8b Clinical Services Manager - AHPs

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.  Service Development

Assesses on a regular basis the performance trends and service user feedback of the services   within their responsibility and works with Clinical Leads to design service improvements within their services.
Work with peers and the Head of AHP to deliver the redesign and continuous improvement of services, transforming service delivery in terms of quality, performance and value for money within available resources.
Assists the Head of AHP in building a business case for change and implements the agreed changes effectively across the wards within their area of responsibility.
Supports the development of strong partnerships across the health community, including private sector competitors and comparable NHS providers,  using policy, service development and local/national evidence as a catalyst for change and to generate service improvement
Manages partnership arrangements in relation to service delivery
Manages SLA/ commissioner reviews where required
Project manages new or prospective service arrangements, including service tenders
Oversees quality measures and regular audit through quality metrics/other sources of performance or quality data and responds to areas of poor practice by devising action plans to address these.
The post holder is responsible for developing and implementing standards across the Trust, which support professional AHP leadership, competence, capacity and codes of conduct as well as providing professional and clinical advice to AHP employees, whilst ensuring that the Trust meets its requirements for an appropriately skilled AHP workforce both currently and in the future

2.  Management and Leadership

Develops and implements standards in their service area, which support clinical competence, capacity and codes of conduct.
Adheres to the standards laid down in the NHS Code of Conduct for Managers and the BSMHFT Behavioural Profile for Managers and at all times acts in a manner that reflects and promotes the  trust values of BSMHFT
Demonstrates a leadership approach which promotes collaborative working in partnership with other services and agencies and across traditional service boundaries and professions.  
Demonstrates strong visible and empowering leadership for all direct reports within their area of responsibility with particular reference to motivation and morale and encouraging and enabling them to assume appropriate responsibility.
Actively coaches Clinical Leads to ensure that they are proactively assessing the performance of their teams and implementing changes to enhance service user experience, managing risk appropriately and improving value for money.
Sets clear objectives and targets to ensure that Clinical Leads understand the scope of their remit, within which they can confidently make their own decisions.
Facilitates joint problem-solving based on data analysis and evidence base to ensure that problems are resolved at root cause.
Commissions, chairs and undertakes investigations/hearings (including PSIR and disciplinary investigations) Provides regular feedback, coaching and development to Clinical Leads so that they realise their full potential.
Encourages and develops in their Clinical Leads a facilitative style of management that engages staff in the teams and allows them to make local changes within defined performance parameters.  
Develops a culture founded upon diversity, dignity, respect and change, using an approach which promotes staff involvement and encourages individual, team and Trust learning.
Ensures that service and site risks are systematically assessed and reviewed ensuring appropriate management arrangements are put in place to manage identified risks. 
Ensures that the specific risks in respect of individual services are regularly reviewed and required standards met.
Ensures an open and risk aware culture amongst all team members, supporting staff to raise concerns and be open about incidents and potential errors.
Ensures that teams interrogate and understand information from sources such as incident trends and performance data and uses this information to improve services.  
 Ensures appropriate supervision and staff support arrangements are in place to enable good quality care to take place.
Works with Clinical Leads to identify individuals within the teams who have the potential to progress, and implement development plans to accelerate their development.
Monitors whether effective appraisals, supervision, job planning and performance management is being undertaken in the service area and addresses any  shortfalls or improvements with   ward managers
Supports Clinical Leads in taking a lead to ensure compliance with infection control  practices.
Ensures high quality pre-registration placements are available to meet the needs of a growing AHP workforce.  quality and capacity

3.  Manage Interface Issues

Facilitates the development of evidence-based clinical pathways, using statistical analysis of   available data, service user feedback, complaints and clinical reviews to improve throughput and reduce interface issues

4.  Operational Oversight

Provide effective leadership and management of operational services within agreed resources, meeting performance management targets and working within the Trust policy framework and objectives

·         Ensures that Clinical Leads effectively manage sickness absence and employee relations issues that may arise within their teams.

·          Manages recruitment and vacancies for service

As a budget holder maintain an effective and high quality control over resources ensuring that expenditure is contained within agreed budgets and adheres to Standing Financial Instructions.
Develops and implements local and strategic cost improvement programmes relevant to the local portfolio of services.
Ensures that Clinical Leads maintain expenditure within allocated budgets.
Establishes a risk pool of budgets across units to operate as contingency budgets and works with Ward Manager to ensure overall breakeven across team budgets. 
Works with the Clinical Leads to identify and manage clinical risk.
Assures compliance with statutory standards, internal and external performance regimes and Trust Policy and procedures.
Ensures that governance, both clinical and corporate is an integrated part of service planning and operational activity via regular and meaningful audits/reviews, recommending changes to governance processes where necessary to ensure good operational management of the services.
Ensures that appropriate mechanisms are in place to investigate and monitor untoward incidents and complaints, and that there is a systematic approach enabling lessons to be learned, including individual and team de-briefing and that support given for appropriate preparation for Coroner’s Court.    
Ensures annual and other appropriate health and safety assessments and risk management plans are in place across the local portfolio of services.
Analyses and interpret complex and confidential sensitive data to develop and support the management of the operational delivery of services.
To be part of the out of hours on call rota if required.

5.     Clinical Governance

Develop a framework of systems and processes to deliver and performance manage effective clinical AHP governance across the Trust by creating a culture in which good clinical care will flourish, ensuring all employees embrace clinical governance through effective supervision and appraisal and time for reflective practice;

Responsible for monitoring information about the quality of clinical practice across the Trust, including complaints, incidents, errors, financial and workforce planning data, whilst taking appropriate action to address any issues that arise;

·         Contribute to and support Trust Integrated Governance and Quality Improvement programmes as appropriate.

  6.  Organisational Learning

Encourages innovation within their teams and ensures that local and national best practice is shared and applied across teams.
Ensures that learning from regulatory visits, audits and clinical reviews is embedded into team practice.
Takes an overview of trends from complaints/SUIs and implements ‘lessons learned’ across teams as appropriate. 

7.  Stakeholder Engagement

Facilitates collaboration and engagement with relevant stakeholders including local communities, service users and carers, independent and voluntary sector providers, criminal justice and prison service.
Works with local medical staff, Clinical Leads to actively engage with referring clinicians, other agencies [CQC], and specialist commissioners.
Liaises with appropriate independent and voluntary sector organisations to ensure service users' needs are met holistically.

8. Communication and Relationships

Responsible for providing, receiving and acting upon highly complex, highly sensitive and highly contentious information from a variety of sources including key stakeholders, both internal and external.
Appropriately manages opposing views and conflict  using highly developed negotiation and facilitation skills and tact and diplomacy
Promotes the development and maintenance of positive staff relationships.
Promotes and develops a positive working environment which supports staff welfare and respects the need for a balance between work and home life.
Attends and contributes to key professional forums, e.g. AHP Advisory Council, BSol Systems Leadership.