Deputy Service Manager

Detailed job description and main responsibilities

Key Result Areas:

Leadership

• To support the General Manager and Service Manager as directed.
• To support a culture of strong visible leadership within the CMG, and an environment in which staff are valued and respected.
• To assist the General Manager and Service Manager in the production of business plans, and service development for the service, where appropriate leading on specific service plans.
• Under the direction of the General Manager, to bring forward to the CMG Management Team budget proposals to enable the delivery of service plans and which reflect appropriate value for money.
• On behalf of the General Manager, ensure that changes to workforce policies are implemented across the area and that this is done consistently.
• To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.

Operational Management

• Work with the General Manager and Service Manager to provide operational management support to the Pharmacy department.
• To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General Manager.
• Support the General Manager in ensuring the efficient and effective management of all resources within the Pharmacy department; ensuring the continuous development and delivery of a high quality, patient focused service.
• To work proactively to ensure collaborative and effective relationships within and between the service, whether within or outside the CMG, (and within and outside the Trust where appropriate.)
• To ensure effective systems of communication are in place and utilised.

Performance and Financial Management

• To be responsible for any specific budget areas delegated by the General Manager and to support the General Manager in reviewing and co-ordinating budgets, and financial plans for the service.
• To work in collaboration with all staff in the service to ensure that the business plans are fulfilled and that there is adherence to the budget.
• Have a working knowledge of budget control.
• To support production of reports on financial, contractual and performance as necessary.
• Utilisation of available performance data to support teams to make service changes and understand their service.
• To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions.
• To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.
• To support the systems of incident reporting and education of staff following incidents and adverse events.

Standards and Requirements for Healthcare Organisations

• To support the General Manager to provide assurance that the service is providing the best quality of patient care in line with national healthcare standards.
• To support the General Manager to implement systems and processes to be able to provide assurance to the CMG Team that the CMG meets or exceeds the relevant Care Quality Commission (CQC) standards for registration and continues to comply with licensing requirements and local healthcare targets.
• To support the General Manager to maintain a systematic approach to handling patient complaints to ensure these are resolved in accordance with Trust and national guidelines.

Research

• To support the General Manager to ensure that opportunities for medical/clinical research and audit at CMG/Specialty level are maximised to support the improvement of clinical outcomes and the patient experience.
• Promote learning opportunities in a wide range of formats to improve multi-disciplinary and flexible working.
• Promote a culture of lifelong learning.

Person Specification (Essential Criteria):

Commitment to Trust Values and Behaviours-

• Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Training & Qualifications-

• Educated to degree level or relevant NHS experience
• Knowledge of health service management, including change management and workforce redesign.
• Detailed knowledge of the NHS in the acute sector with up to date knowledge of medical/surgical specialities

Experience

• Experience within the Healthcare sector at junior management level
• Experience of working within a multi-disciplinary team at operational and strategic level within the NHS
• Experience of delivering service change within an NHS setting
• Well-developed IT skills particularly word and excel

Communication and relationship skills

• Excellent communications skills, both written and oral
• Evidence of being a team- player but able to stand back when necessary
• Ability to motivate staff
• Ability to present complex data
• Proven influencing skills
• Ability to manage conflict

Analytical and Judgement skills

• Logical thinker with evidence of delivery
• Excellent problem solving skills using team when appropriate
• Ability to understand complex financial and clinical data
• Business focused
• Sensitive to clinical and political demands
• Ability to cut through barriers to change

Skills

• Demonstrable organisational skills
• Track record of delivering to deadlines
• Track record of identifying problems and proposing and implementing solutions.

Planning and Organisation Skills

• Able to participate in management team rota
• Able to participate in Trust’s
  Management on -call rota if required.

Equality, Diversity and Inclusion

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. 
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

This job description indicates the main functions and responsibilities of the post. It is not intended to be a complete list. You may be required to undertake other duties from time to time as we may reasonably require. 

You will be required to maintain compliance with all statutory and mandatory training requirements. 

The link to the Trust’s policies and procedures is: 
https://secure.library.leicestershospitals.nhs.uk/PAGL/SitePages/Home.aspx