Digital User and Identity Analyst

Job overview

The role

As digital solutions roll out across MFT, effective IT support services become ever more important to delivering patient care. Confidentiality, security and control of access are particularly critical issues in a multi-site clinical environment. A key member of the IT Support team, you’ll specialise in the ongoing operation, maintenance and review of user access privileges. This includes being the first point of contact for all queries, incidents, problems and requests relating to access and identity. You will also carry out regular audits. Account creations, shared Drive access, Internal scripts, Licence allocation and general access requests 

Skills & knowledge required

You’ll bring experience of working in a customer-facing IT infrastructure support role.  This will have included providing first- and second- line support with the PC client environment.  You’ll also have experiences within Active Directory and managing internal systems . You’ll be an experienced user of service desk systems and call distribution systems, and EPR systems. You’ll thrive under pressure and be ready to work flexibly, including some out-of-hours shifts.

Advert

Be the first point of contact within Informatics for all queries, incidents, problems and requests relating to access and identity. Be responsible for the operational management of Active Directory user accounts, provision of file shares, email access, clinical systems access, computer accounts, and associated infrastructure from a multi-site, multi-domain forest.

Support the role in identity management operations within the organisation where interfaces to other Identity systems, e.g. Electronic Staff Record.
Responsible for the creation of shared resources, file shares, shared email, calendar access etc. Ensuring that the correct levels of access is granted.
Responsible for carrying out regular audits on access and identity ensuing appropriate levels of access is maintained.
Responsible for proactively de-provisioning user accounts that are no longer in use.

 Monitor open calls against agreed SLAs (Service Level Agreements)
 Manage the user experience and their expectations by keeping them updated on the status of their service request or incident.
 Agree with the user when a full resolution has been implemented that the call can be closed and to close the call and obtain feedback from users to support the department’s culture of continuous improvement.
Identify trends in incidents to the Supervisor in order that effective problems management can be implemented and escalated as appropriate.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. 

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. 

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. 

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. 
 
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.