Quality & Admin Coordinator, GMS Band B2

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KEY RESULT AREAS

- Provide administration support for the Sterile Services Team including typing, preparing reports and diary management.

- Book meeting rooms, prepare agenda’s, minute taking and circulating relevant paperwork.

- Access and management of confidential personnel/staff records

- To be responsible for the administration of the Quality Folders ensuring current versions and issue status.

- To attend the annual external ISO 13485:2016 BSI audit and provide paperwork and evidence to support the requirements of the regulatory standard. 

- Prepare the Service Level Agreements for the GP surgeries and External Community Hospitals. To be responsible for distribution of Customer Questionnaires for internal and external service users and collate data analysis of the results in graph format. 

- To carry out internal audits of ISO 13485:2016 Quality Management System, collate the evidence into a report format identifying any corrective actions and recommendations for improvement.

- To endorse quality control and performance activity, ensuring maintenance and monitoring of recognised standards of quality assurance for decontamination, training, productivity and service delivery.

- To ensure customer complaints, non-conformances and Datix are actioned, reported and logged within the QMS documentation.

- To complete non-conformance spread sheets and perform monthly trend analysis reports. 

- Attend and actively participate in Management Review and Quarterly Quality Meetings to assess progress against Departmental and National Objectives.

- To carry out administrative tasks and duties to support the service.

- Manage stock levels and ensure adequate stock is available for production activities. Prepare electronic requisitions on P2P for all stock with the appropriate approval, and arrange timely delivery to meet day to day activity and service operational needs.

- To identify cost pressures and savings opportunities and report these to the Deputy Manager.

- Responsible in assisting in reconciliation of ordered goods against delivery notes and receipt against orders to enable invoices to be paid.  If necessary, take action to follow up outstanding orders, damaged goods and stock deficiency.  In addition, to maintain and monitor stock levels of materials and processed items, including rotation, delivery, returns, overnight delivery and urgent requests due to operational service pressure demands.

- Communicating with Procurement, NHS Logistics and users of the service, to ensure an effective customer-based service is maintained, dealing with enquiries and queries from customers and clients.

- Undertake a periodic inventory of all current non stock requisitioned items, and together with operational staff, allocate re-order levels. Collate and maintain the departmental asset register raising any concerns to the Deputy & Admin Services Manager.

- Responsible for updating HESSDA, the electronic Tracking System, with regard to ‘tray tracking’ and sterilisation in order to ensure that full traceability of equipment takes place.   

- To ensure that all working environments within the department are maintained to a high clean standard whilst being tidy and safe at all times.

- Assist and sometimes manage staff training sessions in order to progress colleagues through all the required skill levels and develop a good understanding of decontamination practices.

- To deliver a high standard of customer service, communicating effectively with all levels of staff across departments (including all internal and external customers).

- To undertake any other duties that may be required to ensure the smooth running of the service.