PTS Operation Manager - Stevenage, Hertfordshire

Job overview

The PTS Operations Manager will have direct responsibility for effectively delivering operational staff and resources within a designated geographical area, achieving contractual Key Performance Indicators, and ensuring that the highest quality of care and patient satisfaction is maintained.

To provide support to the Service Delivery Manager and clerical administration staff within the designated area.

Direct line management to both operational and non-operational staff, overseeing mandatory training compliance, staff sickness and wellbeing, annual appraisals, and annual leave

The successful candidate will be required to work on site at Stevenage PTS Ambulance Station

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To maintain the effective operation of the local PTS contracts within the designated area, providing guidance and direction daily to all staff, including operational and non-operational staff

Accountable for all day-to-day operational aspects within the geographical area, ensuring efficient and effective use of all resources to maximum potential

Responsible for monitoring service delivery, and communicating any relevant performance issues to the Service Delivery Manager, initiating remedial action, as required

Responsible for the delivery of an adequate number of vehicles daily, reporting, logging, and resolving vehicle and equipment faults

Providing and maintaining a minimum of 9 weeks forward planning roster for relief staff, utilisation of bank staff, and the allocation of overtime within budget and in line with Trust policies and procedures

Please read the attached Job Description for full duties

Working for our organisation

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
 
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
 
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.