Administrative Assistant

Job overview

We are looking for a motivated and enthusiastic Admin Assistant who has a strong sense of initiative and an excellent team working ability. 

This varied role will include:

• Having contact with patients, carers, relatives and other external stakeholders
• Typing letters and reports via BigHand (audio) and or copy typing
• Minuting meetings
• Using the patient record system RiO (training provided)
• Taking phone calls and managing the admin mailbox
• Booking and supporting clinic appointments
• Some analytical work in supporting the team to achieve their KPIs and Trust targets.
• Ordering of stationery and other items as required via SBS (training provided).

It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, can prioritise workloads, and can work to agreed timescales.

Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent) you will also have knowledge of MS Office applications i.e. Word, Outlook, Excel, and PowerPoint. Previous administrative experience including minute taking is essential, together with excellent typing skills and telephone manner.

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• Meeting and greeting for all services within the building at Arndale House  in a welcoming professional manner.
• Answering telephone calls for DGS MHT  in a professional and empathetic manner.
• To provide a strong level of customer service and patient care when assisting with queries.
• Provide admin support to the Administrators, Clinicians, and staff within the MHT
• Responsible for the opening and distribution of all incoming post.
• Competent in using  Microsoft Office packages.
• Use patient record system RiO .
• Assisting with booking rooms queries and ensuring it is being used efficiently.

Working for our organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.