Receptionist

Job overview

We are looking for highly motivated and enthusiastic individuals to join the Outpatients team across Manchester Royal Infirmary and Trafford,  to provide reception, phone duties and administrative support

Working as part of a friendly admin team you will have excellent communication skills, attention to detail and be able to work calmly under pressure using your own initiative together  with an ability to prioritise work to meet deadlines

You will be willing to adapt to change, learn new skills, be flexible to the needs of the service and have a good knowledge of general office procedures, together with organisational, communication and keyboard skills/computer literacy, a good standard of general education along with previous  experience of dealing with patients or customers, delivering high quality administrative support and patient care.

Base location to be discussed with a requirement for cross-site working. 

You will play an essential role within the team, helping to maintain good working practices.

We actively encourage personal development and access to training and as a result your own structured personal development plan will support your future development.

Please note that the closing date is given as a guide, we reserve the right to close this vacancy once a sufficient number of applications has been received. You are advised to submit your application as early as possible to avoid disappointment.

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Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly. 

Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly. 

Enter clinic attendances and outcomes onto the Trust IT system (EPIC) in the identified timescales and to the identified standards. 

Book appointments, update attendances and action referrals.

Maintain the reception and waiting area to an orderly state at all times. 

Answer telephone calls courteously and politely and book/reschedule appointments,  direct enquiries appropriately and take messages as necessary.  Liaise with other departments where appropriate.

Arrange and respond to transport/Interpreter requests as directed.

Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff. 

To work flexibly across the services as required.

Working for our organisation

MFT is England’s largest NHS Trust with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.