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Assistant Delivery Manager
Closed for applications on: 10-Feb-2025 00:04
Vacancy status: Closed
Closed for applications on: 10-Feb-2025 00:04
Key details
Location
- Site
- Education Centre
- Address
- 75-79 York Road
- Town
- London
- Postcode
- SE1 7NJ
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- 18 months (18 month fixed term/Secondment)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £54,320 - £60,981 p.a. inc HCA (pro rata)
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 7)
Specialty
- Main area
- Administration
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
This is a unique opportunity to drive forward one of the most pressing challenges at GSTT, managing a range of tech-enabled and people focussed workstreams to modernise our infrastructure and deliver better, faster, fairer healthcare through patient communications. The Assistant Delivery Manager will play an instrumental role in leading and delivering the Trust’s newly founded patient experience initiative ‘Contacting GSTT’ 'Manage My Care' workstream. The Programme is supported by the GST Charity, which aims to transform the way in which the Trust communicates with patients through four key workstreams:
Find Information – improving our web experience and introducing new digital pathways for patients to source information that is relevant to their care in an equitable way
Manage My Care – enabling Epic EPR capability that allows for patients to book, reschedule, and cancel appointments through a patient portal, providing new routes for self-management
Speak to My Service – transforming the way in which we manage inbound calls to ensure patients looking to speak with their services receive an effective and efficient experience
Be Treated with Respect – embedding customer excellence standards across our communication routes
We are looking for dynamic individuals who are driven to improve the experience of patients through technology, new ways of working, and to ensure improved health equity as we modernise our infrastructure.
Advert
As part of the ‘Manage My Care’ workstream the role is responsible for providing direct support to the Delivery function, helping to progress key projects specific to Self-Scheduling in MyChart (the Patient Portal for GSTT as part of the Epic Electronic Patient Record System), following up actions and helping the Delivery leadership team to be effective in the full range of their roles and duties.
The post holder will help the Delivery Leadership team be effective in all the roles they undertake by working with them on Delivery projects, representing their views to appropriate internal and external stakeholders, helping with meeting planning, producing and quality assuring documents, ensuring that actions and tasks are followed up and delivered.
The post holder will also be responsible for wider administrative duties for the Delivery team, including but not limited to budget and HR management such as annual leave, sickness, discipline and training and development.
Working for our organisation
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Applicant requirements
Person specification
Education / Qualifications
Essential criteria
- Degree level education or equivalent knowledge or equivalent relevant training/experience
- Significant/ extensive management experience or equivalent relevant training/experience
- Degree level education or equivalent knowledge
Desirable criteria
- Evidence of Masters degree
- Project Management qualification
Experience
Essential criteria
- Experience working with very senior individuals
- Experience of working in a large organisation
- Experience of working under pressure, with strict deadlines and dealing with a large range of complex issues with conflicting priorities
- Experience of working in an autonomous way, working to define objectives within given parameters
- Experience of providing improvement and programme management advice to a range of professionals and in various environments.
- Experience of building capability with a variety of stakeholders, including development and maintenance of training materials
- Experience of working with and influencing multiple stakeholders and securing their engagement in change
- Evidence of the ability to persuade teams to take on new ways of working and to consistently challenge the status quo
- Experience of developing, monitoring and managing budgets Evidence of successful delivery of financial and quality benefits within agreed timescales
Desirable criteria
- Experience of working in the NHS
- Experience of a wide range of Trust procedures and practices
- Experience of working across multiple organisations to secure change
- Experience of working in complex clinical environments
Skills / Knowledge / Abilities
Essential criteria
- Excellent organisation skills with the ability to deal with competing demands and high workloads
- Excellent communication skills both orally and written
- Ability to develop and maintain effective working relationships with colleagues of all levels of the organisation
- Ability to prioritise and make decisions, following clear procedures and using initiative to develop new working approaches
- Knowledge and understanding of Trust systems, processes and policies including HR, recruitment and finance
- Understanding confidentiality issues when handling client data, alongside the implications of the Data Protection Act
- Ability to discuss sensitive matters e.g. senior HR matters in a discrete and non-judgemental manner
- Ability to work within a team environment and display initiative when necessary
- Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data
- Highly proficient in the use of Microsoft products including Word, Excel, Visio and PowerPoint. Advanced communication skills both written (complex report writing) and spoken, including expert facilitation skills
- Ability to set out conclusions and recommendations clearly and concisely in a range of styles to reflect the needs of the audience. Ability to present effectively to large groups including senior staff and external professional bodies
- Confidently facilitate meetings and workshops, generating enthusiasm, collaboration and support from participants
- Make clear rational decisions, exercising independent judgement in a professional and competent manner
- Ability to identify and manage risks
- Excellent communication skills
- Listens attentively and speaks clearly and confidently and able to give accurate account of complex matters
- Ability to handle patient data and information in a confidential and sensitive fashion
- Able to work with a great degree of flexibility, adaptability and initiative
- Ability to meet deadlines and complete tasks within competing deadlines
- Maintain a professional approach with a strong sense of quality and can lead by example
- Self aware, self motivated, proactive and a team player
- Interact with a variety of organisational levels, adapting style accordingly
- Ability to listen to, question and challenge ideas when appropriate Demonstrate a commitment to professional development of self and others
Further details / informal visits contact
- Name
- Aimée Porter-Smith
- Job title
- Programme Manager - Ambulatory Transformation
- Email address
- [email protected]
- Additional information
Scott Vandepeear - [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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