Operational Support Officer

Trosolwg o'r swydd

An exciting opportunity has arisen for an enthusiastic and self-motivated individual to join our MSK Therapies Operational Support Team.  You will have a passion for excellence in operational delivery to support the best patient care,   and thrive on problem solving, with no two days the same,  to ensure optimum support of both staff and patients within our service. 

You will be highly organised, with the ability to manage your own workload whilst managing the day to day operational demands from across the service.  You will be comfortable to use your own initiative, as part of an effective and high functioning team,   able to work under pressure and be proactive in escalating concerns to ensure the service is able to function both safely and effectively.

You will demonstrate strong communication skills to support all aspects of the service, across multiple teams both internal and external,  in keeping with our Trust values.  You will be skilled at navigating a range of IT systems,  developing spreadsheet and databases to log and monitor activity and performance. 

If you enjoy working with people,  have a flair for operational systems and engaging teams with all aspects of  governance,  then we would love to hear from you.

Part A will be group interview scenarios.  Successful candidates will then go on to Part B - individual interview.  Please be prepared to attend for the day for potential participation in Part A and B of the interview process.

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To support the Clinical and Operational Leadership team,  Clinical Team Leads and wider clinical and administrative teams with assurance of governance within MSK Therapies. 

To develop and maintain systems for review and compliance of: Governance, H&S, audit, risk assessment, professional training and development and staff records,   patient feedback - complaints and incidents, Service 'action and recovery' plans and KLOES as part of monthly Internal Performance Reporting.

To work closely with our MSK Team Leads  and booking managers to ensure productivity of clinics and support patient flow through effective use of diary templates and rotas across the service, including ordering and maintenance of stock and annual stock take, and maintenance review of clinical sites.  To support service in accordance with established Trust policies including  sickness absence processes and well being conversations.

Gweithio i'n sefydliad

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week.  Onsite parking is available for a small administration fee. 

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.