IT Server Manager

Detailed job description and main responsibilities

To ensure the provision of a high-quality Customer focused IT Support Service providing a single point of contact to staff of the trust staff in relation to all the services provided by the IT Server Team and wider IT team.

 The post holder will support and lead on certain aspects of the implementation of the IT strategy across the organisation including the management (but not necessarily the day to day technical operation) of Information Technology services and facilities which are owned by GHC or for which GHC has a responsibility.

Manage the planning, improvement and delivery of IT systems, equipment and services to provide secure and accurate information that will support and enable efficient and effective patient care, using project management skills and methodology with user/stakeholder engagement.

To support the wider Digital Services team in developing the service provided by the IT Service Support team and deputise when appropriate.

Coordinate the procurement, maintenance, upgrading and operating costs of IT Server systems, including hardware and software, where applicable to support best value for money from capital and revenue budgets.

Coordinate, in conjunction with other service providers robust processes for requesting, managing, reporting, prioritising, escalation and closure of IT related issues, tasks, work packages and projects.

Manage IT projects and work packages that support better working and innovation, managing internal and external project staff, supplier and service contracts, producing appropriate project or performance documentation as required.

Adhere to and manage projects via the Trusts change control policy, taking ownership of the delivery and timescales set out by the change process.

Work within and be aware of NHS guidelines that support information governance, information security, data quality and audit.

Provide advice and information on IT matters to senior management and clinical staff as required.

Implement the Trusts goals, ambitions and  IT Strategy of the organisation’s business plans in ongoing response to requirements, funding, and investments, within the county, regional and national context.

Lead and participate in local and regional meetings and events, as appropriate or other activities relevant to the role.

Maintain and support IT server equipment, software and services.

Ensuring that day to day management of support services meets GHC’s KPI and customer requirements.

Ensuring customer satisfaction regularly exceeds targets.

Maintain an accurate and up to date service management system.

Proactively communicating with users about open incidents or problems and ensuring that issues are resolved or a work around is provided within the shortest possible timeframes.

Manage the sharing of skills, knowledge and experience to improve the service provided by the Service support team.

Working with the senior members of the IT services team to identify and develop new Support Services processes, policies, practices and systems for the department, including feeding back to the IT Operations Manager

Ensuring the Incidents and Problems are managed on behalf of end-users throughout their full lifecycle including cyber incidents

Ensuring backups and disaster recovery models are robust, fit for purpose and audited in accordance with the trusts policies.

Comply with all information governance procedures and protocols, including the confidentiality of patient and staff records.

Undertake other duties related to the work of the organisation as may be assigned that are consistent with the nature of the job and its level of responsibility.

The post holder may be required to take part in an on call Rota providing out of hours IT support.

Maintain an up to date supplier catalogue to ensure that procurement processes are able to deliver best value to users of the service. The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.