Mae Trac yn falch o bweru recriwtio ar gyfer
University College London Hospitals NHS Foundation Trust

Gwybodaeth
Cysylltu
- Address
- Trust Headquarters
- 250 Euston Road
- London
- NW1 2PG
- Contact Number
- 0845 1555 000
Darganfod rhagor
open_in_new SwyddiReceptionist
Closed for applications on: 14-Chwef-2025 17:13
Statws y swydd wag: Closed
Closed for applications on: 14-Chwef-2025 17:13
Manylion allweddol
Lleoliad
- Gwefan
- University College London Hospital
- Cyfeiriad
- 235 Euston Road
- Tref
- London
- Cod post
- NW1 2BU
- Major / Minor Region
- Llundain
Math o gontract a phatrwm gwaith
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
Cyflog
- Cyflog
- £29,485 - £31,088 Per annum inclusive of HCAS
- Cyfnod cyflog
- Yn flynyddol
- Gradd
- (NHS AfC: Band 3)
Arbenigedd
- Prif leoliad
- Maternity
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Trosolwg o'r swydd
We are seeking a warm, bright and enthusiastic individual to join our welcoming maternity administration team to work as a receptionist within our Antenatal Outpatients department.
This role will be front of house patient facing, with a requirement to rotate between different reception desks within our busy outpatient’s department.
You will be expected to check patients in and book women their appointments and ultrasound scans, in line with national guidance. Aswell as dealing with in person queries whilst answering phonelines.
You will also be monitoring/actioning relevant EPIC work queues/waiting lists related to Maternity patients as required.
This role will have a significant and direct impact on our patients experiences and will also involve rescheduling and cancelling clinics when needed and responding to secure EPIC in-basket chats and email inbox queries.
The successful applicant will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors, and multidisciplinary hospital staff.
We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression.
Advert
Gweithio i'n sefydliad
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them. Administrative processes underpin all our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce are vital to the delivery first-class care.
We offer patient administration roles in front of house areas, on our wards, in contact centres and supporting our clinical teams.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
Gofynion yr ymgeisydd
Manyleb y person
Knowledge and Qualifications
Meini prawf hanfodol
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Meini prawf dymunol
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Meini prawf hanfodol
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Meini prawf dymunol
- Previous NHS experience, or experience of working in a healthcare setting.
Skills and Abilities
Meini prawf hanfodol
- Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills and competent use of IT systems
Personal and People Development
Meini prawf hanfodol
- Able to work independently, managing own workload and prioritising tasks.
- Able to induct new staff into the department, demonstrating tasks to colleagues
Specific Requirements
Meini prawf hanfodol
- Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends)
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Ndidi Eziefula
- Teitl y swydd
- Antenatal Outpatients Manager
- Cyfeiriad ebost
- [email protected]
- Gwybodaeth i gefnogi eich cais
For further details / informal visits, please contact:
Ndidi Eziefula
Antenatal Outpatients Manager
Os ydych yn cael problemau'n gwneud cais, cysylltwch â
- Address
- UCLH
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