Admin Team Lead

Job overview

Do you have excellent communication and interpersonal skills, drive and enthusiasm and a real desire to be part of a consistently developing service?  Are you hard working, friendly and committed to delivering a high standard of customer care?

We are looking for an Admin Team Lead with both supervisory and administration experience who can provide strong leadership for a busy team of outpatient clerical staff, including booking and scheduling clerks and receptionists, within Therapy Services.  

Operating within clearly defined policies, procedures, protocols and guidelines, you will aid the smooth running of a busy outpatient department and will reflect high quality customer care in all your daily activities. 

 As part of your leadership role you will be expected to show relevant attributes including the ability to lead others whilst prioritising incoming work streams.  

Attention to detail is essential as is the ability to collate, manipulate and validate data.  Ideally you will have experience managing and coordinating waiting lists along with a good knowledge of NHS waiting time targets (RTT).  

You must be proficient in the use of Microsoft Office software (Excel) with the ability to pick up computer processes / systems quickly.  

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To ensure high quality administrative support is provided within the clinical area, ensuring all members of your team are fully equipped / trained to deliver.

In accordance with policies, procedures, protocols and guidelines, to contribute to best practice and assist in service development by working closely with your peers. 

A flexible approach is essential as is your ability to become a key contributor to the wider admin team whilst using your initiative and adapting well to change. 

As an enthusiastic team leader, you'll provide a professional approach and robust administrative support to continually improve patient services.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. 

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. 

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. 

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. 
 
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.